Pss are a cheap option and they at least refunded us a token sum for the damage they did to our walls (two massive corner dent holes in the stair way halls, thanks guys 🤷♀️🤦🏻♀️) and for container space we didn't actually use (our load was smaller than expected) but oh my.
The communication has been awful. A full month without a single update and only told our stuff was shipping after sending an email saying "hey, its been a month, what's going on".
Also the rep we dealt with was quite short with us on a couple of occasions. Even though we were fully understanding of the container shortage issue and were polite.
We wouldn't use them again.
Wow, you're getting your stuff before us and ours was packed and taken in August 🤣.
We were quoted arrival of mid to late November and the container delays then hit. We have been told our stuff got on a ship on 12th November and will arrive in Perth on 24th Dec, so we're unlikely to see our items til Jan due to customs times and the holiday period.
We just brought our 2 cats over in August and we used pet Air. They were great and communicated well with us the whole time and responded to emails very fast their organisation skills are very good and they give you lots of options.
Our cats both lost a fair bit of weight along the journey. The boy could stand to lose some as he is on the chonkier side. The girl cat was very skinny when we got her back and we were a bit concerned, but she put weight back on pretty fast when back with us and our new local vet said she was doing well, had a couple of mouth ulcers probably from stress but otherwise fine. She is a very picky eater too and we suspect she was refusing to eat due to stress ulcers and incorrect kibble (cats tend not to eat much when stressed) rather than it being anything the quarantine and travel process had done.
They were obviously a bit scared by the whole thing but have bounced back very quickly and settled into live here very well. The girl cat plays so much more than she used to, she loves our shiny tiled floor so bats a piece of litter around it most evenings and the boy cat has got more vocal and chatty.