Sounds like she didn't supply all the documents they asked for. A bank balance certicate clearly wasn't sufficient, anyone can put money into an account and it show on a certificate. They need to see bank statements showing entries in from her salary etc and payslips I'd imagine. If she has these why has she chosen not to supply them. I can see no reason not to supply them unless they don't exist and that I assume is what the case officer thought too.
we are just over halfway through the application, hoping to submit this week, taking my time over it so its right I already know we have all the de facto relationship stuff still to put together. then we are going to arrange the health checks etc and front load. We are hoping to be one of the 3 month direct grant lucky ones! but we'll see... current processing times
489 ... 8 - 11 months 190 ... 7 - 8 months
How's everyone else getting on? remember first ones to get to SA are buying the beers