Rebecca1978 Posted December 29, 2012 Author Share Posted December 29, 2012 I believe even if the injuries were self inflicted the OP should of been told about it.To the OP,did you visit Buster in quarantine?Hope he makes a speedy recovery. Hi, I live in the gold coast and buster had to be quarantined in Sydney so I could not visit him, that's why I paid a company who specialises in exercising and looking after dogs in quarantine. i just wish someone phoned me at least I could of requested for a vet to see him and give him the treatment he needed, my vet seems to think he has been left like this for a while, infact she asked if she could take photos of his paws. Quote Link to comment Share on other sites More sharing options...
Guest Guest26012 Posted December 29, 2012 Share Posted December 29, 2012 So awful for you! I would def shout out loud about this! Our dog was fine in quarantine in Perth but if I had picked him up in that state I would have been mortified! Quote Link to comment Share on other sites More sharing options...
Guest Bazinga Posted December 29, 2012 Share Posted December 29, 2012 I don't think it matters if it was self inflicted or not it should have been picked up on. I'd be contacting petair, the company you used and the RSPCA and making a loud noise like the other posters have suggested. Quote Link to comment Share on other sites More sharing options...
Guest The Pom Queen Posted December 29, 2012 Share Posted December 29, 2012 I don't think it matters if it was self inflicted or not it should have been picked up on. I'd be contacting petair, the company you used and the RSPCA and making a loud noise like the other posters have suggested. Can I just say this has nothing to do with Bob and there is no way on this earth he would have allowed this to happen, from a veterinary point of view it looks like its the quarantine station who could be too blame for not monitoring your dogs well being. The treatment or lack of treatment received in quarantine is not the shippers fault. Quote Link to comment Share on other sites More sharing options...
Guest Bazinga Posted December 29, 2012 Share Posted December 29, 2012 Petair recommended the company she used right? So they should be told this happened. I'm not blaming Bob. Quote Link to comment Share on other sites More sharing options...
Guest The Pom Queen Posted December 29, 2012 Share Posted December 29, 2012 Petair recommended the company she used right? So they should be told this happened. I'm not blaming Bob. I agree that Bob would like to know what has happened, however, you said the OP should be making a loud noise to them, the RSPCA and the company. Personally I think her first port of call is to the quarantine station, this SHOULD have been picked up on. If the OP's vet has taken photos this could be to inform the RSPCA this is what we use to do when asking a clients approval for photos. Yes the dog walker should have picked up on this but then they are not paid to provide a veterinary check on the dog so could easily be overlooked. My main concern is this poor baby and getting his feet right. To the OP does your dog suffer from separation anxiety when away from you? Make sure he doesn't lick his paws as you don't want them infected. Did she discuss an Elizebethan Collar or bandaging them up? Also Aloe Vera has proved popular or soak in Epsom Salts Quote Link to comment Share on other sites More sharing options...
Guest Bazinga Posted December 29, 2012 Share Posted December 29, 2012 Yes of course. Quote Link to comment Share on other sites More sharing options...
Jacaranda Posted December 29, 2012 Share Posted December 29, 2012 Hi, I live in the gold coast and buster had to be quarantined in Sydney so I could not visit him, that's why I paid a company who specialises in exercising and looking after dogs in quarantine.i just wish someone phoned me at least I could of requested for a vet to see him and give him the treatment he needed, my vet seems to think he has been left like this for a while, infact she asked if she could take photos of his paws. Apologies Rebecca1978,I did'nt realise you were in a different state!I'd deffo be taking this further.Its just unacceptable for the company to hand you back your god in that condition.Even if it was self inflicted (Buster digging)the staff on shift should of offered him some company/distraction to ease his stress/boredom!Your dog looks lovely,is he a staffie? Quote Link to comment Share on other sites More sharing options...
Guest Posted December 29, 2012 Share Posted December 29, 2012 Sorry to see he's come out like this. I agree with the above. His feet injuries look self inflicted like he has been digging at the bottom of a wire framed/barred fence or something and probably on concrete and has therefore worn his pads on the bottom and done the damage to his claws and the tops of the paws also by bashing them in to or under the gate/fence. I don't think anyone has clipped his claws but they are worn and broken from pawing and digging. First port of call for complaint and so on should be the kennels. His feet look a mess but they should heal up well. I've had dogs with the same sort of wounds and have used a variety of potions to clean and dress but its hard to keep them clean to heal as obviously they keep walking on them. Pairs of baby socks with a pad dressing snuck jnside for the feet can be good if you don't like him walking on his bare feet. Should add I foster for dog rescues and have seen this sort of thing a fair few times and its usually when dogs get stressed in kennels and therefore try to get themselves out. Quote Link to comment Share on other sites More sharing options...
Rebecca1978 Posted December 29, 2012 Author Share Posted December 29, 2012 Hi everyone, thankyou all for your comments, I have just spoken to the lady at the company in question, she tells me even though she did not personally visit buster in quarantine she knew nothing about his paws, she said her workers would never leave buster in that state then contradicted herself by saying "even if they knew buster was in a bad way that they by law are not allowed to phone me and tell me as that is breaking quarantine rules between them and the quarantine, she said she will get back to me by the end of next week after she has spoken to her workers. Can I just say regarding petair which was the company that shipped buster from the uk to Australia, I could not fault them at all, they are a fantastic company, they put my mind at ease over and over again with the many phone calls and worries that I had flying buster to Australia, I would 100% recommend petair as a shipping company and would not hesitate in using them again if needed. My earlier comment was that petair recommended the company in question and yes I will contact petair and I hope if bob is on here he sees the photos. Quote Link to comment Share on other sites More sharing options...
Love Shoes Posted December 29, 2012 Share Posted December 29, 2012 Hugs for Buster, this is awful, hope he recovers very soon ,,,,, lots of hugs Quote Link to comment Share on other sites More sharing options...
hubbert0403 Posted December 29, 2012 Share Posted December 29, 2012 Just seen this post, how distressing for you and your poor dog. I think the least this company could do is to pay your vet bills. Hope doggy feels better soon, at least you are back together now Quote Link to comment Share on other sites More sharing options...
Rebecca1978 Posted December 29, 2012 Author Share Posted December 29, 2012 Apologies Rebecca1978,I did'nt realise you were in a different state!I'd deffo be taking this further.Its just unacceptable for the company to hand you back your god in that condition.Even if it was self inflicted (Buster digging)the staff on shift should of offered him some company/distraction to ease his stress/boredom!Your dog looks lovely,is he a staffie? Hi, Yes he is a staffie, and he's nearly 11yrs old, he's currently getting lots of tlc. thankyou for your comments, thy are much appreciated. Quote Link to comment Share on other sites More sharing options...
Rossmoyne Posted December 29, 2012 Share Posted December 29, 2012 Rebecca so sorry to hear that your furbaby came home to you in this state. However please listen to M2M and Snifter.... they have experience with animals and know what they are talking about. Personally I think your first call of complaint should be to the kennels as they should have kept you informed about what was going on. My current woofer is a big butch Choc Lab, but on the only occasion I put him into kennels for 5 days whilst my daughters wedding was happening last year, he came home so stressed he was having fits, wouldnt eat, wouldnt leave me alone...... Bach Flower Remedy calmed him down (and me I add), but he just missed me and the family so much. The kennels he went to were the breeders I bought him from - they treat all their dogs as family, breed for the Guide Dog Association, and the kennels are five star in the doggie world. But my Rolo just stressed so much.... What I am getting at here is that maybe your furbaby just missed you so much and was trying to dig out of where he was to find you..... However that doesn't forgive the kennels for not letting you know what was happening to him. And why don't they have a quarantine kennel in Queensland!? There must be so many people who would want to visit their animals whilst in quarantine. Please let us know how your handsome boy gets on and how you have resolved your complaints. Smoochies to your fluffy..... Quote Link to comment Share on other sites More sharing options...
Rebecca1978 Posted December 29, 2012 Author Share Posted December 29, 2012 I agree that Bob would like to know what has happened, however, you said the OP should be making a loud noise to them, the RSPCA and the company. Personally I think her first port of call is to the quarantine station, this SHOULD have been picked up on. If the OP's vet has taken photos this could be to inform the RSPCA this is what we use to do when asking a clients approval for photos.Yes the dog walker should have picked up on this but then they are not paid to provide a veterinary check on the dog so could easily be overlooked. My main concern is this poor baby and getting his feet right. To the OP does your dog suffer from separation anxiety when away from you? Make sure he doesn't lick his paws as you don't want them infected. Did she discuss an Elizebethan Collar or bandaging them up? Also Aloe Vera has proved popular or soak in Epsom Salts Hi, buster is nearly 11yrs old, since a puppy I have left him twice a year for 2 weeks at a time, but he has never been in a kennel, I usually have my mum look after him in his own home, he's always absolutely fine, but like I say he has never been in kennels. Quote Link to comment Share on other sites More sharing options...
Parley Posted December 29, 2012 Share Posted December 29, 2012 Rebecca, Is it just his front paws that are like that ? Quote Link to comment Share on other sites More sharing options...
Rebecca1978 Posted December 29, 2012 Author Share Posted December 29, 2012 Rebecca, Is it just his front paws that are like that ? Hi, yes it is just his front paws, but he also has hard lumps on the side of his mouth and 2 sores under his armpit, I will be taking photos of these aswel. even if it was separation anxiety, I just wish someone would have phoned me, I would of had a vet their immediately. Quote Link to comment Share on other sites More sharing options...
blossom Posted December 29, 2012 Share Posted December 29, 2012 Quarantine in Melbourne were not wonderful with our dog either. But at least they told us of problems! They certainly need a good kick up the bum! I totally got the impression when our dog was in Melbourne that they just didn't have the time for proper care. Well that isn't good enough! People pay a hell of a lot of money to bring their dogs over, that should tell them just how loved they are. If the fees don't cover proper care then put the fees up until they do! I know I would have paid more to know my baby was being CARED for and not just fed and watered. Secondly, although the dog walking company isn't really to blame, they certainly have some questions to answer. If you pay for someone to check on your dog four times a week for a month then who would think that wouldn't be on four different days a week? That is disgusting! So they are saying they might come and walk your dog twice on a Monday, twice on a Tuesday ( which could be say an hour later after they have seen their other dogs there). Their work for that week is done. They might then decide the next two visits in the next week can wait until the weekend. Your dog could end up not seeing anyone for over a week! Disgusting. And fair enough they might not be allowed to tell you of any problems with your dog, but I'm sure there would be no rules saying they can't inform quarantine staff and then make sure their next visit that week is the next day to make sure something is being done about it. Absolutely terrible service! Quote Link to comment Share on other sites More sharing options...
Laguna Posted December 29, 2012 Share Posted December 29, 2012 Sorry to see the pictures of your poor dog's paws. Our dog was also in Sydney quarantine centre and I think we used the same dog walking company. We were still in the UK when our dog was in quarantine so like you we were unable to visit him. Unfortunately because our dog was in over Christmas they could only visit our dog two out of the four weeks as it was closed to even the dog walkers. Even though the dog walkers say they couldn't inform you about what was going on with your dog the quarantine centre should have told you what was happening and maybe even called in a vet. Hope Buster gets better soon and please keep us informed of what happens with the phone call. Quote Link to comment Share on other sites More sharing options...
Guest The Pom Queen Posted December 29, 2012 Share Posted December 29, 2012 I am getting numerous Pm's asking if this is Bob at Petair, PLEASE READ the thread, the op stated this is NOT Petair and that they were HAPPY with PetAir. I hope this clears things up. Quote Link to comment Share on other sites More sharing options...
BobPetairUK Posted December 29, 2012 Share Posted December 29, 2012 (edited) Dear All (especially OP) Rebecca please can you email these pics over to us and we will send them over to the quarantine station. Those wounds on his feet are probably 5-7 days old, they are not fresh so have not been done in the crate on his internal flight and they are not very old either. Australia quarantine service make these pets do the quarantine and they look after them during the stay, so they should spot this and either call the vets to have a look at it and start treatment immediately or they should inform the owner and they make the decision. Buster was with us before his flight, but spent most of his time with the team in the office as he was much more settled when around us rather than in the kennels. Obviously, in quarantine he cant do that and so i would suggest that he has been pacing the kennels and rubbed the pads raw towards the end of his stay. He had a check by one of our vets on the day before his flight and was in good shape for an older staffy. I know that this is not the fault of Petair (and the OP has mentioned that this has no reflection on us in any way a couple of times and she has been very pleased with the service and care she and Buster received from us). I think that if he dogwalking company is offering a service to check and visit the dogs then they have a responsibility to do exactly that and notice/report when they see problems, but really the largest question mark is over the quarantine station and why they have not spotted this, so if you can email the pics over we will chase this up. Rebecca - i am really sorry for Buster and wish him a speedy recovery, i am sure that now he is home he will be spoilt rotten and be back to causing mischief in no time. Rebecca - i am really sorry for you also. the big day when Buster finally gets back to you after his huge flight should be a really exciting day, but with these wound sit has not been. i am sorry for Buster mostly - he is a lovely old gentleman and this could have been averted so easily. Bob from Petair UK Edited December 29, 2012 by BobPetairUK Quote Link to comment Share on other sites More sharing options...
Dawny Posted December 29, 2012 Share Posted December 29, 2012 Hope he is soon on the road to recovery, Our two boys were in Sydney and we had no problems at all with them, kept us informed on how they were doing etc, also the dog walker we had took pictures of them and sent them to us via email, poor boy x Quote Link to comment Share on other sites More sharing options...
rob dc Posted December 29, 2012 Share Posted December 29, 2012 Hi, I live in the gold coast and buster had to be quarantined in Sydney so I could not visit him, that's why I paid a company who specialises in exercising and looking after dogs in quarantine.i just wish someone phoned me at least I could of requested for a vet to see him and give him the treatment he needed, my vet seems to think he has been left like this for a while, infact she asked if she could take photos of his paws. Some issues with what may be the same company, sent you pm Quote Link to comment Share on other sites More sharing options...
Archies owner Posted December 31, 2012 Share Posted December 31, 2012 hi, i do not work for quarantine. and i live in Melbourne. Please allow me a few observations (just as a forum member). Staffy's are boisterous at the best of times. They run around a lot particularly when younger. The quarantine pens are made of concrete, presumably for being hard wearing and reducing the transmission of diseases (the whole reason dogs are in there in the first place). I have seen dogs with injured pads from running around and jumping too much, and short of medicating the dogs (more expense and stress on the dogs) there is little that can be done. Dogs who are not walked regularly require their toe nails to be cut. If they are only walked on lead briefly, and mostly on grass, they will still need to nails cut. However, typically whoever is in charge of a dog at the time of considering cutting the nails, would usually ask the owners if they can cut them. That is curious to me. Your dogs pads and toe nails look bad in the images, I hope they get well soon. Quote Link to comment Share on other sites More sharing options...
Galahad Posted December 31, 2012 Share Posted December 31, 2012 Hi Rebecca, Thank you for your reply to my PM..... It's great that you now have Bob 'in your corner' - his name has clout in quarantine matters & I hope Buster's pain eventually results in 'weaker links' or 'sloppy practices' to be weeded out in the jigsaw that is 'quarantine station & dog-walkers'..... We have to put our complete trust in the system, as for many of us moving our precious animals is not only the most expensive part of moving, but the most emotionally harrowing...we are putting the care of 'our furry family' into the care of people neither we, or they know - possibly for the first time.... So the trust element has to be a 100% - carved in stone.... I do hope your beautiful boy is recovering well - my 'girls' send their nose rubs to Buster..... :yes: Quote Link to comment Share on other sites More sharing options...
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