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Angelamgg

Container delays - charged more by shipping company

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We are less than 1 week away from packers arriving and we just heard from the removals company (PSS) that the shipping line cannot longer cover the booking and that they will be unlikely to sort a container until the middle of October - and this date was not confirmed! They are giving up the option of storage , but of course with a fee attached - which apparently none of the two insurances we took with them (PSS) covers. Has anything like this happened to anyone here?? It is so frustrating because we feel like we don't have any other choice but to pay the daily fee , and who knows until when!!! The way they set up their terms and conditions is so that all the risks lies with the customer.  The date was confirmed a while ago, we paid a booking fee to confirm the date and we paid in full yesterday. Frustrating!

 

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Sorry to hear that , that must be really stressful . We used PSS at the end of 2018 and the experience was not that great either for similar reason. We sold our house , had a provisional booking that  they didn't honour when we needed them. It took quite some jumping up and down and dummy spitting to get them a week later and we had an understanding buyer of our house).  I thought as you have already paid in full they would have some sort of contractual obligation. 

Don't think I will us them again next time .

All the best , hope you get sorted soon

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Not good.  We had to have our stuff moved into their warehouse as they couldn't get a container last week, but covered by the £100 insurance thing.


PR (100) Planning to move to Perth September 2021

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To be fair they are a company which arranges packing and shipping and unpacking, so it is not really reasonable to expect them to cover a significant increase in costs.  Margins are not great I think, and all the companies are struggling to get containers and space on ships.


PR (100) Planning to move to Perth September 2021

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45 minutes ago, Jon the Hat said:

Not good.  We had to have our stuff moved into their warehouse as they couldn't get a container last week, but covered by the £100 insurance thing.

Can I ask how long in advance they told you they couldnt get a container? We also paid the £100 insurance thing but they said to me on the phone today that that only included less than 24hour  cancellations... 

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Is it the actual container or space on the ship? I know we had several options for the ship, some faster than others at different prices.  They did not tell us this but I found out and asked to see the shipping route options, they had us on the cheapest one. We paid extra and got a better, faster route.

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So many wineries ......so little time :yes:

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15 hours ago, Angelamgg said:

Can I ask how long in advance they told you they couldnt get a container? We also paid the £100 insurance thing but they said to me on the phone today that that only included less than 24hour  cancellations... 

They told us on the Friday before packing started on the Monday, so within 24 working of packing.

they’ve had our stuff for a week and we’ve now been told the 14th October is the next date to load, and eta Fremantle 3rd December.  And we need a 40ft HC container.  So much for the quote!


PR (100) Planning to move to Perth September 2021

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I would be interested by how much the removal costs have gone up , we moved  in 2018 and our cost for sole 20" container to Perth was about £3500 without insurance .

Just wondering what people are getting quoted now .

 

We came back in 2020, thought we were missing something but things didn't work out and now aiming to return to Perth sometime end next year when travel restrictions hopefully are relaxed, making  this a bit easier again

 

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