Hi Guys,
Just after some info please.
We parted ways with our migration agent last week as we were very dissatisfied by their level of service. With them we did our ANMAC, and our EOI's were lodged earlier this year.
We informed them that we wanted to withdraw from their services and we filled in the correct forms etc...all fine and sorted.
However, I asked for access/copies of our EOI's and was sent a PDF copy. I pressed for login details so that we had access to it ourselves and was told that they have withdrew our EOI. Flabbergasted.
They said this is part of the process of us leaving their services.
Can anyone tell me whether this is acceptable practice? We have paid this agent well over £1k up until now which included them lodging our EOI's which have now been withdrawn.
Thank you in advance