millers Posted March 7, 2013 Share Posted March 7, 2013 We bought a brand new AEG washing machine 2 weeks before our belongings got shipped to Australia and after 8 months of use over here it has now died and AEG Australia are not interested in helping us out!!! Basically the drum doesnt go round anymore and we think we need a new belt ( and its proving difficult for us to get one from ebay or infact anywhere) !!!!! has anyone had a similar problem ???? Link to comment Share on other sites More sharing options...
jaxcooper Posted March 7, 2013 Share Posted March 7, 2013 Could you order the part from the uk to be delivered to someone you trust who then sends it on to you? its a long way round but much cheaper thzn replacing the machine http://shop.aeg.co.uk/search?prpp=20&ppn=1&psfo=A&filter=category%3ALaundry%3AWashing%20Machines&filter=ATTRIBUTE_PartType%3ABelts Link to comment Share on other sites More sharing options...
flybyknight Posted March 7, 2013 Share Posted March 7, 2013 black list for AEG thats pretty dire customer service! if you can find out the belt dimensions, or even remove it, you may be able to source a replacement in a australian white goods repair shop. its likely to be common to other machines. it probably wont be an AEG original, but the warranty's not worth the paper its written on anyways. otherwise have the belt shipped, its an easy thing to repair. if you unplug and pop the back off its pretty obvious where the belt goes. as always if you are even slightly unsure get a qualified engineer to fit it. Link to comment Share on other sites More sharing options...
jt spark Posted March 7, 2013 Share Posted March 7, 2013 Have you removed covers and visually inspected the belt to make sure it is intact etc,there may be a problem with the drive motor or control pcb,and this could also be the reason why drum isn't spinning,just be sure before you start spending $$ on parts that aren't required. Link to comment Share on other sites More sharing options...
Guest Ptp113 Posted March 7, 2013 Share Posted March 7, 2013 Never a good idea to bring o'seas stuff to any country, as most things are different in some minute detail, and parts won't be available. AEG are right to avoid it like the plague Link to comment Share on other sites More sharing options...
fleabo Posted March 7, 2013 Share Posted March 7, 2013 I use UKwhitegoods for spares. They ship overseas. Link to comment Share on other sites More sharing options...
fleabo Posted March 7, 2013 Share Posted March 7, 2013 Interestingly, Bosch (Australia) were prepared to sort our UK-bought Bosch washing machine. It's worth checking beforehand if you are making a big purchase. Nonetheless, it can still be difficult for them to get the right parts. Never a good idea to bring o'seas stuff to any country, as most things are different in some minute detail, and parts won't be available. AEG are right to avoid it like the plague Link to comment Share on other sites More sharing options...
fourcorners Posted March 7, 2013 Share Posted March 7, 2013 Well, we brought over loads of appliances and none have gone wrong, but saved us plenty of money. So it can work... Link to comment Share on other sites More sharing options...
Que Sera Sera Posted March 7, 2013 Share Posted March 7, 2013 I'm assuming you didn't pay import tax as it was brand new? If you managed to not have to pay that then think of it as swings and roundabouts. Link to comment Share on other sites More sharing options...
calNgary Posted March 7, 2013 Share Posted March 7, 2013 I have heard of this problem alot over the years especially in relation to elecrtical goods. Its not often a warranty is valid here if the appliance was bought out of the country. I would imagine you can source the parts you need on line and find someone independant here to fit them. Cal x Link to comment Share on other sites More sharing options...
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