George Lombard Posted April 21, 2010 Share Posted April 21, 2010 DIAC is taking advantage of the necessary slowdown in grants (as they reach the end of the program year) to undertake some re-organisation ("transformation") - in previous years this kind of re-organisation has taken place during the first few months of the new program year, but given the foreshadowed changes to the SOL and points test, better by far for them to be doing it now. Details are as follows: DIAC TRANSFORMATION AND THE GENERAL SKILLED MIGRATION PROGRAM The Department of Immigration and Citizenship is undergoing a wide-ranging transformation program to position itself as a high performing immigration and citizenship organisation, equipped to compete in global markets and attract the best migrants and key skills required for Australia. The transformation process will enable the department to deliver globally consistent services to our clients. The General Skilled Migration (GSM) program is an active participant in the transformation process and is currently implementing planned changes to enable a consistent management of both the Adelaide and Brisbane GSM sites. To align with other business areas, a restructure of the two GSM sites into a total case management model, is being implemented. This will provide improved client service delivery through the provision of a direct email channel between clients and their case officers. The effective date for the restructure in Adelaide is Monday 3 May 2010. Further information and correct contact channels will be provided shortly. The GSM program is now aligned to Mr Greg Kelly, Global Manager, Skilled and Family Visas. Both the Adelaide and Brisbane GSM sites are now managed by the Acting Director - Program Delivery, GSM, Ms Elizabeth Kerrish. Mr David Edwards has recently accepted the position of Territory Director, in the department's Darwin Office. Within the 2009-10 GSM program, the department continues to give priority processing to applicants who have an occupation on the Critical Skills List including those sponsored by state and territory governments. In line with these priority processing arrangements, the department is actively processing applications on hand and will provide information to applicants as their application progresses. The processing areas are focusing on the integrity of the GSM caseload as well as applications that may be more complex in nature. The focus on integrity is an important measure to ensure visa program outcomes are delivered as intended by the Migration Act 1958 and in accordance with government policy. Furthermore, the reallocation of resources to complex applications provides the department an opportunity to potentially reduce processing timeframes for affected applicants. This temporary shift in focus may reduce the number of applications finalised in the near future and may have an impact on current processing timeframes. You may notice less applications being finalised in the very quick processing timeframes you have become accustomed to seeing, in particular where Decision Ready Checklists are utilised. The department remains committed to client service standards and the delivery of service excellence to our clients. Cheers, George Lombard Link to comment Share on other sites More sharing options...
matjones Posted April 21, 2010 Share Posted April 21, 2010 The department remains committed to client service standards and the delivery of service excellence to our clients. :skeptical: Link to comment Share on other sites More sharing options...
George Lombard Posted April 21, 2010 Author Share Posted April 21, 2010 :skeptical: Kerrish and Kelly will be a very accomplished combination. Cheers, George Lombard Link to comment Share on other sites More sharing options...
virtual_bajwa Posted April 21, 2010 Share Posted April 21, 2010 The GSM program is now aligned to Mr Greg Kelly, Global Manager, Skilled and Family Visas. Both the Adelaide and Brisbane GSM sites are now managed by the Acting Director - Program Delivery, GSM, Ms Elizabeth Kerrish. Mr David Edwards has recently accepted the position of Territory Director, in the department's Darwin Office. Within the 2009-10 GSM program, the department continues to give priority processing to applicants who have an occupation on the Critical Skills List including those sponsored by state and territory governments.[/Quote] :confused: What is the soarce of this information? Link to comment Share on other sites More sharing options...
B1K3R Posted April 21, 2010 Share Posted April 21, 2010 Sounds like it's good (the re-organisation) and bad (the extra waiting for myself and those in my position) news at the same time..... Thanks for sharing. Link to comment Share on other sites More sharing options...
virtual_bajwa Posted April 21, 2010 Share Posted April 21, 2010 Sounds like it's good (the re-organisation) and bad (the extra waiting for myself and those in my position) news at the same time..... Thanks for sharing. No more waiting matey. It's already very hard to wait.... Link to comment Share on other sites More sharing options...
virtual_bajwa Posted April 21, 2010 Share Posted April 21, 2010 Mr. Greg was State Director Of South Australia left in 2009. He was very much appreciated with his work.BUT from where this information come from? Link to comment Share on other sites More sharing options...
Guest Jamie Smith Posted April 21, 2010 Share Posted April 21, 2010 Nice one George. DIAC need to do something, they are reputedly all over the show in many areas. By implication: to position itself as a high performing immigration and citizenship organisation Meaning it has not been one yet. and attract the best migrants and key skills required for Australia. So what have they been bringing in thus far?????!!!!! to deliver globally consistent services to our clients.Recognition that they have been inconsistent. to enable a consistent management of both the Adelaide and Brisbane GSM sites. Even with training, plus regulations, laws and PAMs to refer to, and migration agents to keep them honest, DIAC now recognise they have been inconsistent. a direct email channel between clients and their case officers.Will that not slow down the process if those handling the decision making have to make email chat? Would they not be better off to have dedicated communications people to handle and chase up enquiries? The effective date for the restructure in Adelaide is Monday 3 May 2010. Further information and correct contact channels will be provided shortly.Manifestly unfair. DIAC give no notice of changes that DOES affect peope's lives and welfare, yet it's Ok to give a few weeks notice to staff and clients of changes that MIGHT improve things, no doubt so clients can be more tolerant of DIAC while they make adjustments and mistakes. Furthermore, the reallocation of resources to complex applications provides the department an opportunity to potentially reduce processing timeframes for affected applicants. DIAC's new priority is complex (read incomplete) cases at the expense of easier ones. Why not process the easier ones first, use up the quota faster and then work on complex cases while the case load drops when the quota is closed. This way those who took the time to prepare their application properly get rewarded. Now there will be a backlog of good cases that need to wait for the new year, and they will still have complex cases to deal with anyway. Backwards, aye. The penny drops! This is all about DIAC management staff getting bonuses meeting annula goals and not exceeding processing times across the board. The department remains committed to client service standards and the delivery of service excellence to our clients. Great. Maybe one day they will get there. Sigh :swoon: Link to comment Share on other sites More sharing options...
virtual_bajwa Posted April 21, 2010 Share Posted April 21, 2010 At least something +ve has to be done by DIAC. We are fed up with daily new changes without any ground implementation. COme on guys do something +ve. Link to comment Share on other sites More sharing options...
Guest IrishMelbourne Posted April 21, 2010 Share Posted April 21, 2010 I wonder will this have any effect on Family Migrations Visa's or just the General Skilled ones? Link to comment Share on other sites More sharing options...
virtual_bajwa Posted April 22, 2010 Share Posted April 22, 2010 DIAC is taking advantage of the necessary slowdown in grants (as they reach the end of the program year) to undertake some re-organisation ("transformation") - in previous years this kind of re-organisation has taken place during the first few months of the new program year, but given the foreshadowed changes to the SOL and points test, better by far for them to be doing it now. Details are as follows: DIAC TRANSFORMATION AND THE GENERAL SKILLED MIGRATION PROGRAM The Department of Immigration and Citizenship is undergoing a wide-ranging transformation program to position itself as a high performing immigration and citizenship organisation, equipped to compete in global markets and attract the best migrants and key skills required for Australia. The transformation process will enable the department to deliver globally consistent services to our clients. The General Skilled Migration (GSM) program is an active participant in the transformation process and is currently implementing planned changes to enable a consistent management of both the Adelaide and Brisbane GSM sites. To align with other business areas, a restructure of the two GSM sites into a total case management model, is being implemented. This will provide improved client service delivery through the provision of a direct email channel between clients and their case officers. The effective date for the restructure in Adelaide is Monday 3 May 2010. Further information and correct contact channels will be provided shortly. The GSM program is now aligned to Mr Greg Kelly, Global Manager, Skilled and Family Visas. Both the Adelaide and Brisbane GSM sites are now managed by the Acting Director - Program Delivery, GSM, Ms Elizabeth Kerrish. Mr David Edwards has recently accepted the position of Territory Director, in the department's Darwin Office. Within the 2009-10 GSM program, the department continues to give priority processing to applicants who have an occupation on the Critical Skills List including those sponsored by state and territory governments. In line with these priority processing arrangements, the department is actively processing applications on hand and will provide information to applicants as their application progresses. The processing areas are focusing on the integrity of the GSM caseload as well as applications that may be more complex in nature. The focus on integrity is an important measure to ensure visa program outcomes are delivered as intended by the Migration Act 1958 and in accordance with government policy. Furthermore, the reallocation of resources to complex applications provides the department an opportunity to potentially reduce processing timeframes for affected applicants. This temporary shift in focus may reduce the number of applications finalised in the near future and may have an impact on current processing timeframes. You may notice less applications being finalised in the very quick processing timeframes you have become accustomed to seeing, in particular where Decision Ready Checklists are utilised. The department remains committed to client service standards and the delivery of service excellence to our clients. Cheers, George Lombard Hi George, Can you please confirm that from where have u got the info. Because nobody here in Australia knows about this article. And even no senior member spoke on this forum about this. Like where is Gill? I try to find the Greg Kelly from Google and found the information latest by October 2009. Then Mr. Kelly was State Director Of Western Australia. Please clarify the source of information for this article as this is very important.Otherwise it will be treated as a rumor. Link to comment Share on other sites More sharing options...
George Lombard Posted April 22, 2010 Author Share Posted April 22, 2010 Dear VB, The information was in a message forwarded to all registered migration agents by the Department of Immigration - not suprising that people on the forum don't know about it, they're not agents. Not sure why you would want to google Greg Kelly, he is a senior officer of considerable experience, and therefore no different to the last director or the next director. Cheers, George Lombard Link to comment Share on other sites More sharing options...
virtual_bajwa Posted April 22, 2010 Share Posted April 22, 2010 Dear VB, The information was in a message forwarded to all registered migration agents by the Department of Immigration - not suprising that people on the forum don't know about it, they're not agents. Not sure why you would want to google Greg Kelly, he is a senior officer of considerable experience, and therefore no different to the last director or the next director. Cheers, George Lombard I am sorry GEorge but now a days each and every movement by the DIAC has been taken very seriously by me and other forum members. So I need not to misinterpret information. I only want the authentication of information. I shall try to call my agent today who is in Melbourne and also a MARA agent . He must have got this mail from DIAC. So I hope for the best and full respect for you and other senior member . Because without you guys we can not reach the information highway of DIAC. Thanks again..And keep informing us. Link to comment Share on other sites More sharing options...
Guest sagar Posted April 23, 2010 Share Posted April 23, 2010 Dear VB, The information was in a message forwarded to all registered migration agents by the Department of Immigration - not suprising that people on the forum don't know about it, they're not agents. Not sure why you would want to google Greg Kelly, he is a senior officer of considerable experience, and therefore no different to the last director or the next director. Cheers, George Lombard Hi George.... This is again a new change... The only one Question for you.... On the basis of this information plz tell me What will happen for CAt-5 non Csl State Sponsored Sep-Oct 2008 Applicants... As i am waiting from 2008 dear....... Thanks..... SAGAR....................... Link to comment Share on other sites More sharing options...
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