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Anyone used PSS for removals and shipping to Oz?


Major Tom

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We used them can't say it was the best , they charged us more than originally quoted as when we questioned it we were informed "it was a estimate not a quote " .we actually shipped less items than when the guy came out to " estimate it" .

you will get good and bad from all companies .

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We had a very positive experience with PSS. We took far more than quoted for and there was no additional charge. The packers were absolutely brilliant and despite us not being quite organised enough they made no fuss at all - the garage was done together, we picked stuff up and decided whether it was to go, passed the things to them that were and they packed them!!

 

I could not praise them more highly. That said I think most of the big companies are good and price is important - do get a few quotes and then haggle.

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Very poor experience with PSS - 3,000 pounds for a full container

Received items last Thursday

 

 

Packers were lazy, said they would double wrap fragile wood furniture - didn't

Plastic storage tubs just had the lids taped on and then were loaded in -

Some items not wrapped

Cosmetic liquids and books packed together

 

The list goes on - not impressed

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Wondering how your quotes are all so cheap?

 

PSS quoted us 3800 for a 20ft and 5400 for a 40 ft both plus quarantine fees (700) the other end?? Also don't forget they all then want insurance on top of about 1-1.5k

 

Ended up signing on the dotted line with Crown

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Guest The Pom Queen
Very poor experience with PSS - 3,000 pounds for a full container

Received items last Thursday

 

 

Packers were lazy, said they would double wrap fragile wood furniture - didn't

Plastic storage tubs just had the lids taped on and then were loaded in -

Some items not wrapped

Cosmetic liquids and books packed together

 

The list goes on - not impressed

Who did you use when you first ever moved over and did they move you back to the UK in 2012?

I am surprised to hear about the packers it may be worth while emailing the director of the company Liam as I'm sure he would be upset to hear about the service.

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Guest The Pom Queen
Wondering how your quotes are all so cheap?

 

PSS quoted us 3800 for a 20ft and 5400 for a 40 ft both plus quarantine fees (700) the other end?? Also don't forget they all then want insurance on top of about 1-1.5k

 

Ended up signing on the dotted line with Crown

When we moved we used Crown but had a very bad experience, thankfully we had taken out our own insurance as Crown were not interested. However, like all companies there are others who have had a great experience, it's just the luck of the draw I think.

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We have been quoted by Anglo Pacific £2000 for shared container, 8-12 weeks to arrive from Derbyshire to Gold Coast. That is for them to pack our things. We have been told we only have 35 percent of a 20 foot container,as getting most things when there. Is this good??any reviews from Anglo Pacifics?

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We have PSS coming to quote on Friday this week, what am I looking for £££ wise for a full container (high) version to have a VW Campervan (Kombi) inside also, as they advised it would fit in a standard height, but there was not enough clearance left?

 

Cheers MT

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Sorry, it wasn't PSS coming this Friday, it was Robinsons, the guy was very knowledgeable and I like him (that's half the battle), knew his stuff regarding sizes and volume. Haven't had the quote yet, but I'm aiming to have about 3 or 4 to compare against.

@M005 can you give me your experience regarding importing your Camper, I have a few questions if ok?

 

1) Did you get a professional to clean underneath and disinfectant?

2) Did you use a company to collect from docks?

3) Did you complete all the registration and roadworthiness yourself?

4) Do you now understand all the taxes involved GST and Stamp Duty?

 

Cheers MT

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Hi MT

 

I've decided not to take my camper as on our recce at Easter we changed from aiming for Melbourne to Brisbane - I would have taken it to Melbourne but up in Brisbane will be most probably heading into the outback and on gravel roads, so a 4x4 is needed.

 

However, I spoke at length to PSS and others and discovered the following;

1) Don't bother spending £££'s on this, they will do it again anyway, so just make sure it is as clean as you can get it with a pressure washer / jet wash and save the money for the Aus quarantine charges.

2) Don't think you can drive on the roads until it has its test and registration, unless you are driving it to the test station - bit like MOT's in the UK. There is a user on here 'ArrowsEng' who is based in Melbourne and is a vehicle tester - I exchanged loads of messages with him and it is most likely him who will test it.

3) See above

4) Never got a final answer on this, even from Iron Lady Imports despite lot sof chasing; suffice to say the import tax is a % of it's perceived value over there and mine was a 2011 4 berth worth £30k here, so I was working on the assumption it would have cost me ~£8-10k at least to import. This is based on a figure of £3-4k I was given for my 2007 Audi A3 tdi worth ~£6k, so may not be 100% accurate for the camper, but was going to be a lot.

 

Good luck with it all, have you been over to Melbourne before?

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Hi @M005, thanks for the information, I have been messaging Iron Lady also for them to explain there quote in an idiots guide, this is half the problem with these companies, they are very good at confusing people, and at the end they f*uck it! just pay and ship it, because you've hit so much Moreno your mind that to be arsing around with quotes!

 

No no been to Melbourne, seen photos, has been to Australia, Brisbane, Townsville, Gold Coast.

 

cheers MT

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  • 3 weeks later...

We have had six companies in now to quote, it's been a mine field of what is quoted, and to sift through them and get addition information so to they are quoting apples for apples. The other issue was, whether we transported our VW Campervan in container, use Roll-on Roll-off, or let a specialist company deal with it direct. So far we have had:-

 

A) Pickfords - The guy was very new to the job (2 weeks), quoted for the whole house hold, but after looking into what the cost of this would be, we then decided that a few items of bedroom furniture that was flat packed, would be let behind and sold. I then asked for a revised quote to compensate, this took some time and chasing, it was worth while I did, they have come out £1000 cheaper than everyone else.

 

B) Robinsons - The guy was very knowledgeable, by this time, we had worked out what items were were taking, they guy did us a quote for both scenarios (full house and selected items, selected items came out at 1400cuft), so I could compare against Pickfords quote. They quoted for removal of belongings, and transport to depot a pack in container due to vehicle access restrictions.

 

C) PSS - Again, the guy was very knowledgeable, advised not to take rusty items, as this would create problems at the other end, advised I needed a Hi Cube 40ft container because of height restrictions with VW Camper, at this time I was still unsure about whether to bit the bullet and reduce down to 1200cuft, and do RORO for VW Camper, but when you added a 20ft container and this cost together, it was working out more.

 

D) Anglo Pacific - These guys used a third part to come and quote, this guy was very knowledgable, his business is 10 minutes away from where we live. He was the guy that did all the sums for me, and explained the best way to transport VW Camper was in the container with house belongings, he showed me all the sums, which made very good sense.

 

E) Crown - This guy was extremely knowledgable, he worked in New Zealand, Austrlia, Oman and now UK, he took his time to explain the company, explain the process in Australia when it would be handed over the Aus Crown Team, explained the bonded warehouse, explained the insurance of goods, and what was best. I was impressed, still awaiting the quote, but I gave him some figures that he had to match, or better for me to use them.

 

E) Iron Lady Imports - these guy know there stuff also, quote was very detailed, and I requested extra idiot proof explanations of costs that I was unsure of, i.e Stamp Duty, and GST on value of vehicle etc.......this company would only deal with the VW Camper and nothing else. My logic was to look at a 20ft container with selected items, and use this option for VW Camper, but it was working out far too much with the two together, more than a 40ft.

 

This is my experience so far, you must make sure they quote like for like, I now know the exact Cubic Foot I am taking, as 3 of the companies have itemised around 1400cuft.

 

Cheers MT

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At this time I am actually regretting signing up to PSS for our move to Melbourne. After agreeing their price and paying I then got a fresh invoice with a whole new set of fees. I replied by saying what I had paid was all I was paying and if they were going to start this game of extra charges they could repay my money and I'd go to another company. Got very apologetic reply and assurance that amount paid was all I was up for. So let them do the job and they finished the pack yesterday. Today I get a new invoice with new charges. Not happy to say the least.

 

One of these charges is referred to as NES Fee charged by HMRC. I rang HMRC and, whilst this may pre-empt their investigations, their help desk said they were not aware of any such charge applied by HMRC especially on personal property. Will wait until the end of the week for a reply by HMRC before I dip into my fast diminishing funds and pay PSS. Regret the ££ tip I gave the packers now!

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Guest The Pom Queen
At this time I am actually regretting signing up to PSS for our move to Melbourne. After agreeing their price and paying I then got a fresh invoice with a whole new set of fees. I replied by saying what I had paid was all I was paying and if they were going to start this game of extra charges they could repay my money and I'd go to another company. Got very apologetic reply and assurance that amount paid was all I was up for. So let them do the job and they finished the pack yesterday. Today I get a new invoice with new charges. Not happy to say the least.

 

One of these charges is referred to as NES Fee charged by HMRC. I rang HMRC and, whilst this may pre-empt their investigations, their help desk said they were not aware of any such charge applied by HMRC especially on personal property. Will wait until the end of the week for a reply by HMRC before I dip into my fast diminishing funds and pay PSS. Regret the ££ tip I gave the packers now!

 

NES = New Export System and commenced in autumn of 2002. It is an electronic declaration to Customs of all exports leaving the UK. I have known a number of members get charged this, in fact I think they all do.

I think what happens is most companies probably build it in to their price, whereas PSS probably break down their invoice so you can account for everything. https://www.gov.uk/guidance/export-declarations-and-the-national-export-system-export-procedures

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At this time I am actually regretting signing up to PSS for our move to Melbourne. After agreeing their price and paying I then got a fresh invoice with a whole new set of fees. I replied by saying what I had paid was all I was paying and if they were going to start this game of extra charges they could repay my money and I'd go to another company. Got very apologetic reply and assurance that amount paid was all I was up for. So let them do the job and they finished the pack yesterday. Today I get a new invoice with new charges. Not happy to say the least.

 

One of these charges is referred to as NES Fee charged by HMRC. I rang HMRC and, whilst this may pre-empt their investigations, their help desk said they were not aware of any such charge applied by HMRC especially on personal property. Will wait until the end of the week for a reply by HMRC before I dip into my fast diminishing funds and pay PSS. Regret the ££ tip I gave the packers now!

 

We we had a load of B/S with them , they tried to charge us extra for shipping less and actually put it onto the boat before we paid the invoice, this was only brought to their attention when we chased up what was going on and they told us that it was on the boat .when we told them that we had only paid the deposit they went into melt down. The lads that came to pack everything were great can't fault them.

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