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Erratic Processing Order


JetBlast

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I am part of a Facebook for 887 applicants. People share when they get their grant. it seems recently they have suddenly started to process 887 visa's. Good news! However, I am now more frustrated than ever. I am a single applicant who applied in June 2021, my application hasn't been touched as is marked as "received" in the immi portal.

Meanwhile, several other people who applied in September and October 2022 received their grant today. I was trapped in Australia during COVID, the borders opened and I had a short window before my bridging visa kicked in again trapping me in Australia. I understand I need to wait, but other people who have been waiting a fraction of the time (4 months compared to my 20) have been processed. It's just a massive kick in the teeth! 

Does anyone know what's going on and why this would happen please?

Edited by JetBlast
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I don't know why specifically - but I can guess based on other SLA driven businesses

 

You are already way "overdue", getting your case of the books still looks bad in terms of processing times and if they let you languish maybe you will withdraw which makes their stats look better (they only report on time to grant/deny and time in queue - they don't have to report on voluntary exits)

So it's better for their numbers that they process a newer case (as it keeps the overall cases in breach of SLA down) and hope you voluntarily walk away.

Not fair but you get the behaviour you measure and so that's why customer service is so rubbish

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1 hour ago, JetBlast said:

I am part of a Facebook for 887 applicants. People share when they get their grant. it seems recently they have suddenly started to process 887 visa's. Good news! However, I am now more frustrated than ever. I am a single applicant who applied in June 2021, my application hasn't been touched as is marked as "received" in the immi portal.

Meanwhile, several other people who applied in September and October 2022 received their grant today. I was trapped in Australia during COVID, the borders opened and I had a short window before my bridging visa kicked in again trapping me in Australia. I understand I need to wait, but other people who have been waiting a fraction of the time (4 months compared to my 20) have been processed. It's just a massive kick in the teeth! 

Does anyone know what's going on and why this would happen please?

Hey, erratic is definitely a word for it! I'm a 491 applicant who has now been waiting 9 months and I see grants come in daily for people who have applied after me in non-priority occupations. Equally I see them popping in for people who have been waiting much longer but in much smaller numbers. Feels like the focus is definitely the 22/23 applications though which I guess ties in with what Ausvisitor said around SLAs. Not much fun!

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