Petkula73 Posted November 28, 2014 Share Posted November 28, 2014 Does Optus make anyone else want to scream?! I have a very specific technical error, caused by their mail server blocking my account as it's interpreting legitimate mail as spam. I won't bore you with the details, but I've wasted more or less a whole day trying to fix the issue as their technical people are clueless. I don't mind people not knowing the answer, but what's wound me up is being referred to a third party (without telling me) who tried to charge me $95 an hour for some basic desktop troubleshooting. Lost my rag a bit at this - why should I be expected to pay for something I've already paid for? I know exactly what the issue is, and how they need to fix it, but it's impossible to get hold of anyone not reading from a script. Wouldn't mind if the service was either cheap or reliable but it's neither. 100Mb broadband connection that rarely gets above 10Mb, intermittent outages for no apparent reason and all for a "bargain bundle" of $110 a month. For that we get a crappy, slow broadband, a home phone we use once a month and a really piss-poor Optus Fetch TV box. Contract ends in Feb - anyone recommend something better, or are they all as useless?!? Time for a cold beer. Link to comment Share on other sites More sharing options...
Parley Posted November 28, 2014 Share Posted November 28, 2014 Telstra. Link to comment Share on other sites More sharing options...
Petkula73 Posted November 28, 2014 Author Share Posted November 28, 2014 Are they better, do you reckon? Link to comment Share on other sites More sharing options...
Parley Posted November 28, 2014 Share Posted November 28, 2014 Yes much better. Probably not cheaper but if you do a bundle not too bad. I'm happy to pay a bit more and get the best network etc. Link to comment Share on other sites More sharing options...
Guest Posted November 28, 2014 Share Posted November 28, 2014 I've heard bad things about Telstra in regards to Customer service. Probably have the best network though Link to comment Share on other sites More sharing options...
Irishgirl1 Posted November 28, 2014 Share Posted November 28, 2014 Optus all the way, been with them 12yrs, Telstra customer service is horrendous, Optus area coverage is a lot better then it used to be !!! Link to comment Share on other sites More sharing options...
Parley Posted November 28, 2014 Share Posted November 28, 2014 Optus all the way, been with them 12yrs, Telstra customer service is horrendous, Optus area coverage is a lot better then it used to be !!! how would you know then ? No they are good now, improved alot over the last few years. Also when your system works you don't need much customer service. Link to comment Share on other sites More sharing options...
Irishgirl1 Posted November 28, 2014 Share Posted November 28, 2014 Because my family use them, so I know a lot Customer service is crap Link to comment Share on other sites More sharing options...
Guest Posted November 28, 2014 Share Posted November 28, 2014 I actually got great customer service from TPG the one time I had an issue, not only did I talk to an Aussie, he knew what he was talking about and an engineer was dispatched the next day to fix it. Was very surprising because at TPG prices I was expecting awful customer service Link to comment Share on other sites More sharing options...
Guest Ptp113 Posted November 28, 2014 Share Posted November 28, 2014 Telstra. End of and yes service has improved out of sight. Link to comment Share on other sites More sharing options...
gee13 Posted November 28, 2014 Share Posted November 28, 2014 Optus all the way, been with them 12yrs, Telstra customer service is horrendous, Optus area coverage is a lot better then it used to be !!! Yeah Telstra *ahem* may have been bad 12 years ago.. Link to comment Share on other sites More sharing options...
rammygirl Posted November 28, 2014 Share Posted November 28, 2014 We have Optus and no problems, we don't use their e mail addresses though. Stuck with our I cloud and g mail ones, never even considered changing. Link to comment Share on other sites More sharing options...
Guest Ptp113 Posted November 28, 2014 Share Posted November 28, 2014 Optus all the way, been with them 12yrs, Telstra customer service is horrendous, Optus area coverage is a lot better then it used to be !!! Telstra was bad when Jesus played full back for Jerusalem. That was quite a while ago................... Link to comment Share on other sites More sharing options...
davewilton Posted November 29, 2014 Share Posted November 29, 2014 I have Telstra 100mb cable and it's always over 100mb tested speed (normally about 110mb down and 2mb up, Fairfield). The one time I had to support they were good, did some speed tests and tuning over the lines and speed jumped right back up again. But $100 a month. And then an extra $20 to remove the artificial speed cap from 20mb to 100?! Seems way more expensive than it was in the UK, but then I didn't get cable broadband there. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.