Making a Complaint about Priority Processing Changes

[SOMV]

Hi,

 

I understand that there is already a thread/post about how to make a complaint to the Immigration Minister about the effect of the recent changes to the priority processing of skilled visa applications.

 

I thought it may be useful to point out that another authority which handles complaints about the DIAC is the Australian Commonwealth Ombudsman.

 

Unlike the Minister, the Ombudsman is completely independent of the Department of Immigration and is there specifically to deal with administrative complaints against Australian government departments and authorities.

 

The Ombudsman's office can be reached by email:

ombudsman@ombudsman.gov.au

 

So if you are sending/emailing a complaint through to the Minister (who is, after all, responsible for any changes to the law or procedures regarding migration), it may be worthwhile copying the Ombudsman in so that he is aware of the issues as well.

 

Alternately, you can fill in an online form on the Ombudsman's webpage:

Ombudsman, Australia - Home

or even call through with your complaint.

 

If this has been mentioned already, apologies.