Coco M Posted January 3, 2021 Share Posted January 3, 2021 Happy new year everyone, We are applying for citizenship. I have gone through the questionnaire for my husband online without issue. For myself, I have opened a new immi account and started the application and I get the following error message on page 4 (after passport and visa details). One of the following issues is preventing this application from continuing: The applicant does not hold an appropriate visa. The applicant cannot be identified. The applicant will not be able to continue. The applicant should review the eligibility information on our website. I have put the correct passport details etc, the correct Permanent visa grant number and I am definetely eligible because my dates and visa details are the same as hubby. Help appreciated! Coco Quote Link to comment Share on other sites More sharing options...
paulhand Posted January 3, 2021 Share Posted January 3, 2021 Email the immi account help desk ... they should be able to unblock this. Quote Link to comment Share on other sites More sharing options...
Coco M Posted January 3, 2021 Author Share Posted January 3, 2021 4 hours ago, paulhand said: Email the immi account help desk ... they should be able to unblock this. Hi Paul, thanks I can't find the email address...do you have it on hand please? Cheers Coco Quote Link to comment Share on other sites More sharing options...
paulhand Posted January 3, 2021 Share Posted January 3, 2021 https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/immiaccount-technical-support-form Quote Link to comment Share on other sites More sharing options...
Coco M Posted January 3, 2021 Author Share Posted January 3, 2021 1 hour ago, paulhand said: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/immiaccount-technical-support-form thanks Quote Link to comment Share on other sites More sharing options...
rammygirl Posted January 4, 2021 Share Posted January 4, 2021 Did you renew your passport since the visa grant? If you didn’t link it to your visa that could be the issue. Quote Link to comment Share on other sites More sharing options...
Coco M Posted January 4, 2021 Author Share Posted January 4, 2021 29 minutes ago, rammygirl said: Did you renew your passport since the visa grant? If you didn’t link it to your visa that could be the issue. No - same passport. Quote Link to comment Share on other sites More sharing options...
Coco M Posted January 8, 2021 Author Share Posted January 8, 2021 On 04/01/2021 at 04:02, paulhand said: Email the immi account help desk ... they should be able to unblock this. So they have replied and there is a 'permanent glitch in my profile that cannot be fixed'. They told me to do a paper application. Is that going to take a lot longer? I have already a form 1195 for myself and the kids so can I attach that or do I need to do it all over again in form 1300? Also do I get certified copies at the post office? Cheers. Quote Link to comment Share on other sites More sharing options...
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