It looks like what the MA's were saying about the conference was correct.
I got my MA to call and a case officer called him the next day asking for a lot of details/information because my file is around 11 months old.
My MA advised that the case officers request would only be over the phone and it wouldn't be put on my online file.
She also advised that we have 7 days to provide the information.
They want everything from figures, BAS, training for the last 4 years , proof of work for the year before I applied. I'm not sure if calling has annoyed them and they want to be more thorough than normal.
Hopefully it will be sorted soon.
Cheers