Oh no CountingStars....I don't know about the glitch exactly but I googled it- cos mine it says view grant lettr, but i cannot view it. And i searched for similar stories, and saw a few. I cannot speak with certainty that those stories are accurate or even real. If I were you, I would probably explain the situation and send screenshots of the immi account and evidence of not receiving any correspondence. If you have any. Better to email than not try right? if you know you worked hard for it and are true- i wonder if they might ask you to resubmit Pccs OR MEDS if theya re more than a year old? Who knows....Good luck! Sorry to hear of this.