Have now heard back from ACS...looking good, all positive.
Unfortunately we're back to attitude from the agent. Apparently we're not her only client and she may try to process our EOI this week, if she has time......of course we are not her only client and we know she may be extremely busy but there are ways of reassuring your client, instill some confidence?
If only they didn't have all our money. Hubby demanded to speak to her manager, he has promised all will be sorted...emm. If this all goes through, I will definitely not be recommending this company. I am sure they are good but this girl is so unprofessional, it's unreal.
Rant over...still trying to stay positive...