We are the same. Nearly demanded our money back after several situations. Our first case worker was actually sacked so our new one seems to be a lot better and answers my emails and actually calls me or phones me back if I ask her to.
We also paid in full so don't really want anymore stress ontop of things. If anything complex does come up then I'm hoping that they will be able to deal with it but can't imagine that will happen.
Hubby away at moment so not putting in for EOI till September as have heard a lot of them are coming back pretty quickly.
Also gives us a small break from the stress of waiting, paperwork and headaches lol