Hi, thought I would give a bit of an update.
Our 14 large tea chest, 2 bikes, golf bag and painting are bobbing their way to Melbourne through Sevenseas. I've been really happy and impressed so far with the service they have offered.
Once you have sorted how many boxes etc you need and paid your deposit, you will get your flat pack boxes delivered with a huge roll of bubble wrap, markers pen and and plenty of tape. You will be given an hours delivery slot (the day before) which in our case they turned up in the first 10 mins. There is no time limit on how long you can keep your boxes, before sending.
The instructions for packing and customs is pretty easy to follow (compared to a visa application anyway!), there is a lot of paperwork, but you can see why they want to know so much. All this paperwork is put in the supplied envelope and taped to box one.
You can either use their online service to arrange collect or call then up. This is my only gripe. I couldn't get the online form to work, so had to call, but the person on the phone didn't have the best grasp of English. So my numerous questions were a little difficult to explain, but we got there in the end.
As with the delivery of the boxes, you get a one hour time slot for collection. The guy turned up early, in a van that fitted on the drive (great - less carrying!) and was again helpful with my questions.
Within 24 hours they had sent the final invoice, which you can pay online, over the phone, through your bank etc.
I left it a week and called to check and they were already loaded and on their way. You can log into your account and get the vessel name, date it will arrive at destination and estimated time before you can arrange your delivery.
Overall it has been far less stressful than I imagined and (as long as our stuff makes it) I would have no issues recommending using this company. The insurance options are a little strange, but we figured it our and you have the flexibility of increasing the values for certain options etc.
Anyway, hope this is of help to some of you. Happy shipping!
We're flying 10 weeks so it's all getting a bit real!!
Cheers
Dale
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