Rubab Posted January 14, 2010 Share Posted January 14, 2010 Hi all, Does CO gets annoyed if he/she is contacted directly through email? The reason I'm saying this because, in all of the emails that my CO sent me had an advise at the bottom to contact them via PLE. Is it OK if I contact via email instead? Is there any impact?:unsure: Thanks, Rubab Link to comment Share on other sites More sharing options...
Guest maxx82 Posted January 14, 2010 Share Posted January 14, 2010 sr, but what is PLE? Link to comment Share on other sites More sharing options...
Guest Violet S Posted January 14, 2010 Share Posted January 14, 2010 I read from others who emailed to their CO directly. But i am not sure why they advice people to email PLE where you only get standard reply... based on the members here experience... to get the straight forward reply, just email them. No harm done, isn't it? When they ask you why not write to PLE, just tell them, you missed that... hehehe... Link to comment Share on other sites More sharing options...
Guest Gollywobbler Posted January 17, 2010 Share Posted January 17, 2010 Hi All DIAC pride themselves that they always reply - even if the reply is rubbish. The COs have been told that they need not answer e-mails or take phone calls unless they want to, so from the CO him/herself there might be no reply. Cheers Gill Link to comment Share on other sites More sharing options...
Rubab Posted January 17, 2010 Author Share Posted January 17, 2010 Hi All DIAC pride themselves that they always reply - even if the reply is rubbish. The COs have been told that they need not answer e-mails or take phone calls unless they want to, so from the CO him/herself there might be no reply. Cheers Gill Thanks Golly ... Sounds like true Link to comment Share on other sites More sharing options...
Guest Violet S Posted January 17, 2010 Share Posted January 17, 2010 Thanks Gill for correcting my mistake. Guess, we just have to follow the procedures. Link to comment Share on other sites More sharing options...
Guest Gollywobbler Posted January 17, 2010 Share Posted January 17, 2010 Thanks Golly ... Sounds like true Hi Rubab It is true. DIAC told me so themselves during the meeting in London in November. The "general support" call centre and e-mail will always be answered. Obviously the manager hope that their underlings will speak some sense but they are poorly-paid and they are junior. The COs only enjoy middle management status but that is more seniority than the underlings possess. The COs were wasting hours of time each day answering e-mails and taking phone calls so it was decided that this pressure should be removed from the COs completely unless the individual CO thinks it will be quicker for him/her to deal with the query him/herself than to leave one of the juniors to do it. A guy who had worked at the ASPC for about 18 months complained about this. His experience was that some COs are nice people, very amenable etc and those people tend to deal direct with the applicants and/or their agents much of the time. The Jobsworths refuse to deal with anything that can be left to the juniors. However the very senior managers put up with that and accept that it takes both sorts of people to make a world. They are content that they have made the right decision in removing the pressure from the COs and leaving that to the juniors instead. Cheers Gill Link to comment Share on other sites More sharing options...
B1K3R Posted January 17, 2010 Share Posted January 17, 2010 sr, but what is PLE? As far as I know PLE stands for Post-Lodgement Enquiry and its the standard way to communicate with DIAC. The form is found here... Post-Lodgement Enquiry (PLE) Cheers B!K3R Link to comment Share on other sites More sharing options...
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