CaptainR Posted October 18, 2016 Share Posted October 18, 2016 My wife just got her new passport yesterday and has to travel overseas tomorrow to Hong Kong, Philippines and Malaysia. When I login to the Immi account we don't seem to have an option to update the passport details, and sending off the Form 929 won't even reach immigration before she travels. Does anyone know what immigration will do in this case? Can the immigration at Sydney airport update her details on departure? She will travel with her old passport (which has a visa sticker), new passport and grant letter. Link to comment Share on other sites More sharing options...
welljock Posted October 18, 2016 Share Posted October 18, 2016 You could email it to 929.update"at"dfat.gov.au I sent my son's to that a couple of years ago and it was changed within a few hours Link to comment Share on other sites More sharing options...
CaptainR Posted October 18, 2016 Author Share Posted October 18, 2016 You could email it to 929.update"at"dfat.gov.au I sent my son's to that a couple of years ago and it was changed within a few hours Thanks for that, will send it off now and mark the e-mail urgent. Link to comment Share on other sites More sharing options...
Wooba Posted October 18, 2016 Share Posted October 18, 2016 Did you look in the right section of the IMMI account? I did it recently for my partner and it took me quite a while to figure out exactly where to do it. Link to comment Share on other sites More sharing options...
Wooba Posted October 18, 2016 Share Posted October 18, 2016 FYI, This is where it's found on my account. Login Click on your reference number in the "List of Applications" on the left side there's a box that says Application View Application Status View Application Mailbox Update Us Click on Update Us. The passport change link is there. Link to comment Share on other sites More sharing options...
TiaCapan Posted October 18, 2016 Share Posted October 18, 2016 Just send the form in to them, it will be updated whilst she is away. I went to the UK for 3 weeks at Xmas and posted the form a few days before Xmas Day. It was all fine when I came to fly back. So long as she takes her old passport also. Link to comment Share on other sites More sharing options...
Wooba Posted October 18, 2016 Share Posted October 18, 2016 For what it's worth, I also tried updating using that email address and they responded with the following: I am writing in relation to the change of passport details request sent to the Europe Service Centre. The Europe Service Centre is not responsible for processing passport details amendments/929 updates any longer. However, the information that you have provided is not sufficient to update your details. As your application was lodged online, please use your ImmiAccount to update your new passport details. ImmiAccount is the fastest and most convenient way to update your details. You can manually update your details through the section “Update Us”. ImmiAccount allows you to: - Record a change of address/email - Record a change of passport details (*unless lost or stolen) - Amend an incorrectly recorded passport number, passport date of issue/expiry, passport authority If unable to do so, please send a complete request to the office that processed your visa. In your case, the Adelaide General Skilled Migration Processing Centre at gsm.allocated@border.gov.au. If you email your request to your processing team, please ensure that the email is less than 5MB in size and your documents are attached in .pdf or .jpeg format. For new passport updates: • Form 929 completed, signed and dated: http://www.border.gov.au/Forms/Documents/929.pdf • A scanned, coloured copy of the new passport • A scanned, coloured copy of the old passport (if available) • A scanned, coloured copy of evidence of a change of name (if applicable) such as a marriage certificate or deed poll certificate • A scanned, coloured copy of evidence of a change of citizenship (if applicable) such as a citizenship or naturalisation certificate • If the previous passport has been lost or stolen, please provide a description of the circumstances and evidence of a police report, if obtained • Intended travel date For new address updates: • Form 929 completed, signed and dated For incorrect visa or passport information for a visa that has been approved: • A scanned, coloured copy of the passport • An explanation of the error • Intended travel date Please note that the office responsible for processing this update will not necessarily contact you to confirm that the change has been made. Please check your VEVO/ImmiAccount to confirm the update. Otherwise, you may wish to contact the Europe Service Centre enquiry line on the phone number +44 (0) 2074203690 for confirmation 48 hours before you travel. Yours sincerely, Link to comment Share on other sites More sharing options...
SOMV Posted October 18, 2016 Share Posted October 18, 2016 If you have any concerns about whether the information has or has not been updated the best way to resolve this quickly is to give the Europe Service Centre a call. They can look up the application and they can see if the change has been made online. They might also be able to look into why you personally can't change the details online. Link to comment Share on other sites More sharing options...
CaptainR Posted October 18, 2016 Author Share Posted October 18, 2016 We sent off the email last night, but actually discovered that the Cathay Pacific Check-In agent at Sydney was able to change the passport details (which surprised us both) but when my wife asked the immigration agent they confirmed that it had been changed but advised if it hadn't been they could have done it. Just checked on Vevo and sure enough, all updated. Link to comment Share on other sites More sharing options...
SOMV Posted October 19, 2016 Share Posted October 19, 2016 I think you mean that Cathay were able to change the passport details on their own system? Or you mean that Cathay have access to the Department's own system and can actually update individual passport details? I've not heard of that before. That's quite surprising. I am honestly not sure that that is possible. But in any case, I am glad that all is well and the details have been updated, one way or another Link to comment Share on other sites More sharing options...
Nani Posted October 20, 2016 Share Posted October 20, 2016 Does any body have any idea? Once we send the form 929 to their email how long does it take to update the details?? Link to comment Share on other sites More sharing options...
CaptainR Posted October 20, 2016 Author Share Posted October 20, 2016 I think you mean that Cathay were able to change the passport details on their own system? Or you mean that Cathay have access to the Department's own system and can actually update individual passport details? I've not heard of that before. That's quite surprising. I am honestly not sure that that is possible. But in any case, I am glad that all is well and the details have been updated, one way or another I spoke to my wife and she said "The check in agent called immigration in Canberra and gave the details, Canberra called back a few minutes later to say they'd updated the passport details. When I went through immigration afterwards they checked and said my passport details had already been updated in the computer, but said if they hadn't they could have changed them for us there and then." I am surprised how easy it is, considering for my sons which was changed a few months ago I was running around getting photocopies of the passport signed by the JP and getting it all sent of. Link to comment Share on other sites More sharing options...
SOMV Posted October 20, 2016 Share Posted October 20, 2016 You should call the European Service Centre to make sure that the details have been updated: http://uk.embassy.gov.au/lhlh/IMMI_contact.html Link to comment Share on other sites More sharing options...
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