spenner Posted July 31, 2012 Share Posted July 31, 2012 Hi all, I've totally run out of patience with my MA, his inability to reply to my emails is driving me crazy. Not only is it very frustrating it is also extremely rude. Even when I speak to him over the phone it's like getting blood out of a stone! I've decided in my mind that if I don't hear anything about my application from DIAC (via my MA) by the end of the week I'm going to contact them direct. Do you guys thinks this is wise and if so what is the best way to contact my CO, is it by email or phone? Cheers. Link to comment Share on other sites More sharing options...
Guest peterm2 Posted July 31, 2012 Share Posted July 31, 2012 You cannot contact DIAC directly unless you revoke your MA rights to do so (there is a form for that available on immi website) Link to comment Share on other sites More sharing options...
spenner Posted July 31, 2012 Author Share Posted July 31, 2012 You cannot contact DIAC directly unless you revoke your MA rights to do so (there is a form for that available on immi website) Just found the form, cheers, it's the 956 that I filled out when my MA was appointed. It's a joke that you can't get in touch with the department if you've got a MA. Who's life is in the balance, not the damn MA's that's for sure! Link to comment Share on other sites More sharing options...
spenner Posted July 31, 2012 Author Share Posted July 31, 2012 Just been told that I can go over my MA's head and contact DIAC directly without informing my MA. Can anyone confirm this please? Link to comment Share on other sites More sharing options...
Guest peterm2 Posted July 31, 2012 Share Posted July 31, 2012 Source? I doubt that. Link to comment Share on other sites More sharing options...
Benoli Posted July 31, 2012 Share Posted July 31, 2012 think I'd be be getting rid of the MA......alternatively you could just act dumb, go ahead and contact DIAC and see how you get on. If they say you shouldn't be contacting them, you can always apologize and say you didn't realise etc etc :wink: on the other hand, they may well answer your queries, good luck! Link to comment Share on other sites More sharing options...
spenner Posted July 31, 2012 Author Share Posted July 31, 2012 Source? I doubt that. I was talking to a friend who moved out to Oz last year, he said he'd done the exact same thing. Link to comment Share on other sites More sharing options...
spenner Posted July 31, 2012 Author Share Posted July 31, 2012 think I'd be be getting rid of the MA......alternatively you could just act dumb, go ahead and contact DIAC and see how you get on. If they say you shouldn't be contacting them, you can always apologize and say you didn't realise etc etc :wink: on the other hand, they may well answer your queries, good luck! I like your idea. Re ditching MA, I've already paid him for his "services", might as well still have him sat on his backside doing nowt than dump him, don't reckon he'll give me a refund! Link to comment Share on other sites More sharing options...
cki2011 Posted July 31, 2012 Share Posted July 31, 2012 I like your idea. Re ditching MA, I've already paid him for his "services", might as well still have him sat on his backside doing nowt than dump him, don't reckon he'll give me a refund! I wouldnt be bothered with a refund.... i would just ring your co and explain you are having problems with your ma and ask them direct where your Visa application is up to.... we contacted our co lots of times via emails and called a few times with no problem....look at it this way this is all about your future and at the end of the day thats all what matters.... Link to comment Share on other sites More sharing options...
tommythechippy Posted August 7, 2012 Share Posted August 7, 2012 I wouldnt be bothered with a refund.... i would just ring your co and explain you are having problems with your ma and ask them direct where your Visa application is up to.... we contacted our co lots of times via emails and called a few times with no problem....look at it this way this is all about your future and at the end of the day thats all what matters.... where did you get the case officers number? cheers Link to comment Share on other sites More sharing options...
Guest Sebbers Posted August 7, 2012 Share Posted August 7, 2012 We contacted our co whilst waiting for our visa grant, they did inform our MA that we had done so. Link to comment Share on other sites More sharing options...
tdk43 Posted August 7, 2012 Share Posted August 7, 2012 I got pretty fed up towards the end of our visa process, and emailed our case officer several times while using our agent. The agent wasn't best impressed, but the CO was very kind, and our visa Definately processed faster as a result. Donna x Link to comment Share on other sites More sharing options...
spenner Posted August 7, 2012 Author Share Posted August 7, 2012 I got pretty fed up towards the end of our visa process, and emailed our case officer several times while using our agent. The agent wasn't best impressed, but the CO was very kind, and our visa Definately processed faster as a result.Donna x Hi Donna, This might sound silly, but how did you word your emails to your CO? For instance, did you mention in any way your MA or did you just come out and ask what was the state of play with your app? I'm just trying to work out the correct tact without aggravating the situation. Spenner. Link to comment Share on other sites More sharing options...
arrumac Posted August 7, 2012 Share Posted August 7, 2012 Have you logged into the diac site to check the progress? This often has enough info to keep applicants going. It does seem to be a waiting game at points I'm afraid. I see no mention of police checks in your signature have you sent those back also? Link to comment Share on other sites More sharing options...
Alan Collett Posted August 7, 2012 Share Posted August 7, 2012 Speaking from the MA perspective: tell the agent you are going to be dealing with the case officer directly, and then lodge the form 956 removing the agent from the engagement. A client going directly to a case officer is unwelcome and unhelpful in the context of the management of the client's application. Best regards. Link to comment Share on other sites More sharing options...
spenner Posted August 7, 2012 Author Share Posted August 7, 2012 Have you logged into the diac site to check the progress? This often has enough info to keep applicants going. It does seem to be a waiting game at points I'm afraid. I see no mention of police checks in your signature have you sent those back also? Hi, yes all docs are with the CO. Unfortunately as the 119 is a paper based app there is no way of tracking it online. I did get an email from my CO via my MA stating that they had all the relevant documents required and the application was been processed, this was on the 27th June. Would be nice to have an update though. Link to comment Share on other sites More sharing options...
spenner Posted August 7, 2012 Author Share Posted August 7, 2012 Speaking from the MA perspective: tell the agent you are going to be dealing with the case officer directly, and then lodge the form 956 removing the agent from the engagement. A client going directly to a case officer is unwelcome and unhelpful in the context of the management of the client's application. Best regards. Thanks Alan. Link to comment Share on other sites More sharing options...
cki2011 Posted August 7, 2012 Share Posted August 7, 2012 where did you get the case officers number? cheers Hello The details are on the diac web site.... if you go to the processing center that is dealing with your visa application the numbers and times of opening are there. Thanks Link to comment Share on other sites More sharing options...
tdk43 Posted August 7, 2012 Share Posted August 7, 2012 We think we were apologic in our e.mail, and just kind of explained our situation. He did copy our e. mail on to our MA. It was a battle of my wills whether to do it or not, but in the end I thought it was my life on hold waiting, so thought there wasn't really anything to loose. Donna x Link to comment Share on other sites More sharing options...
Guest Sebbers Posted August 8, 2012 Share Posted August 8, 2012 We contacted our co direct as our app had been sat in the system with all requirements showing as met for over 3 months after they decided that they would finalise visa applicants that had been requested to do meds and pc's prior to the 23/9/09 fiasco when they announced they would not be processed with a possible 3 year wait. Following my email to the co our visa was granted the following week not that I am suggesting this will happen with other applicants. Link to comment Share on other sites More sharing options...
corinne14470 Posted August 12, 2012 Share Posted August 12, 2012 Hi spenner.. The wait is awful. I would contact your co cos yours must be imminent! An email can't hurt. Inundating would. I sent a few and was scared of sending them haha buti didn't have an agent either.. My fingers are crossed.. Link to comment Share on other sites More sharing options...
spenner Posted August 12, 2012 Author Share Posted August 12, 2012 Hi spenner.. The wait is awful. I would contact your co cos yours must be imminent! An email can't hurt. Inundating would. I sent a few and was scared of sending them haha buti didn't have an agent either.. My fingers are crossed.. Hi corrinne, Indeed the wait is rubbish. Thing is I've had a request from the company who are sponsoring me not to contact my CO has they don't want it to jeopardise my visa in any way! Spenner Link to comment Share on other sites More sharing options...
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