Chiare.tta94

Hello everyone, I am the secondary applicant of a 186 DE and we are almost 16months waiting... I am BVC feom almost a year and since then I almost feels like a prisoner...me and my partenr have been calling almost everyday immi to get some help becase i want to come back visiting my family..we lost my grandfather on christmas and i wasnt able to go to the funeral, my mum is getting depressed, and i really wanna go but from the other hand i dont want to leave my bf alone here and lose my job. after calling a lot one guy made an excalation email for us explaining my enquiry and yesterday i recived a very cold e mail where they expained me how bvc works (which i already know!) should i reply to the e mailor are they not going to listen to me?it said on the bottom from "skilled support officer" thank you to anyone so kind to help me..