Dear Bridgie,
I also faced similar problem. I solved the problem as per following instruction-
Many thanks for your inquiry:
You may wish to try any of the three options listed below:
a) Enter only: BCC*******5 (without the forward slash) or
b) Enter only: 2015/3*****5 (with the forward slash) or
c) Enter only: 20153*****5 (without the forward slash)
Kind regards
Parent, Child and Other Family Section
Skilled and Family Visa Program |Immigration Programs Division
Immigration and Settlement Services Group
Department of Home Affairs