My Vetassess application had apparently got lost in their office somewhere. After 8 weeks of waiting, i figured i've run out of patience in any form and called them. Thankfully the pack i sent them had a tracking number. and they figured they had received it. But where it was, was beyond them. Naturally i lost it. I told them that they need to get back to me within the next day so that i can decide what i need to do about this situation. On the dot, the very next day, they miraculously found my package and processed my application within that month. All in all, vertassess was the BIGGEST delay of my entire PR process. Wasn't too pleased...