geeaar

I completed the online application for a student visa, completed the medicals, paid the fees etc. A message appeared on the application status page, saying that further info is required. I did not receive an email with info about this, so I also used the 'contact the department' function, but haven't received a reply after almost a week. Does anyone know if it is possible to contact the office (western australia) another way, like to phone them to inquire? as they only indicate phone number to be used within Australia. Or will they still email me to indicate what is needed? although I have been waiting a week since the message appeared on my online status...