So I realise now I should have read the small print before commencing but is anyone else having similar issues with the new online portal. 186 ENS application made on 31/01/13 and paid on 31/01/13. Got a long list of of documents to supply as online attachments most of which have to be certified. A big thanks to the local police in Sandringham who diligently certified over 100 pages !!
So....started to load the documents online and arrrrgggggghhhh reached the limit of 60 files as adding them as individual files. Havent even managed to add the Decision Ready file.
Now, with any normal online service you would expect to be able to rectify mistakes by deleting files added and starting again.....but NO thats asking a bit too much.
Reading the help file it says once a case officer is assigned they will ask for additional information. Well they are missing over half of ours.
Question. What is the experience of anyone else on here in the time it is taking to get a Case Officer assigned in Melbourne post July. Reading the threads there are some horror stories.
It looks as though I shall now be in the call queue for a couple of hours tomorrow - I hope to get through on the phone. Wish me luck.
Thoughts, ideas, suggestions gratefully received.