Franchise Operations Manager

[Guest Waz2Oz]

Republishing a job posting for one of my clients; unfortunately this will only be of interest to someone who is already living in Oz and with the right experience - so just in case:

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My client is seeking a Franchise Operations Manager to join their Senior Management Team, reporting directly to the CEO, to lead the operational management and delivery of creative, innovative, high quality operations to an expanding nationwide network of Franchise outlets. This is a senior appointment with a potential pathway to CEO in the future.

 

We want to appoint the very best person to this role. Your career background is of importance and clearly your competences and personal qualities, especially your leadership skills will be excellent with a strong track record and proven ability in working within, and providing leadership to, cross functional and virtual teams. The applicant will have an appreciation of all aspects of Franchise Operations and the challenges that face both the Franchisor and the Franchisee.

 

Your background will be in business management ideally in the Franchise sector, the candidate will be able to demonstrate direct experience working in the operational aspects of a relevant business as well as other pertinent experience in people management, financial/budget management, and ability to work with a nationwide team.

 

How you work will be as important as what you have done. Absolutely key will be your openness to change, persistence towards excellence and ability to motivate others – this role will be key in driving the company’s growth plans and your ability to work effectively and achieve results will be crucial!

 

The candidate will have an appetite to seize an opportunity and accelerate the growth of an established business with 35+ franchise offices already in operation.

 

Key Responsibilities

 

· Lead and implement operational aspects of the franchise network

· Lead and promote the business vision within the Franchise network;

· In accordance with the corporate strategic plan, deliver the Franchise strategy ensuring that HQ is fully aligned with the Franchisee business requirements working directly with the owners of individual Franchise’s and other members of the senior management team.

· Lead the achievement of excellence in delivering professional services through a network of Franchise operations

· Manage (and grow) a small team of business support specialists and admin support staff to meet the needs of the business and franchise network

· Support local and national thought leadership achieving nationwide recognition as a market leader and high brand visibility and preference.

· Advise the CEO on compliance and risk related issues and directs the group’s compliance with OFT and any other legal obligations as set by Australian governing bodies;

· Create a framework, comprising of external market factors and internal considerations, to help prioritise most appropriate activities for the Franchisee’s needs;

 

 

Key Attributes of the right candidate

 

· Proven leadership and delivery skills

· Strong analytical, judgement and decision- making skills.

· Excellent oral and written communication skills that demonstrate clarity of thought.

· A strong understanding of business processes and of the importance of meeting organisational compliance objectives, and a record of delivering business results that meet strategic aims.

· Sound understanding of Franchise operations and models

· A motivational individual, able to listen and build consensus, but can provide clear direction as appropriate in a changing environment.

· Tenacious and clear-sighted in pursuit of the opportunity for the company.

· A team worker, able to build collaborative and effective working relationships with Franchise owners and business partners at all levels.

· Sensitivity to the requirements of others; has tact and diplomacy and can manage ambiguity and balance differing interests.

· Committed to valuing diversity and works in a way that demonstrably fulfils that commitment.

· A quick learner; responsive, and able to adjust to new cultures and new organisational dynamics

· Strong IT skills and experience in managing outsourced service providers

 

 

Please apply with full CV and particulars of relevant experience to richard.moss@eborders.net

 

Applications close Sunday, 22nd January 2012