Missing documents from Immi account

[ga_brysia]

Hi all,

First off, many thanks to everyone in these forums for their help and information and best of luck to everyone in their applications. 

I've logged onto my Immi account to have a look and seen that all documents under my husband's section have gone. Not just the documents themselves, but the actual category that the documents are listed under have dissapeared. There are currently no documents there. My husband then logged onto his Immi account where he had uploaded his sponsor form etc, and found the same. 

Anyone else have this issue? We could re-upload it all but the categories are now gone...

[wrussell]

This sort of system error is not unusual. The files can usually be found by case officers. It might be a good idea to lodge an enquiry. 

[lepea]

I’ve just seen this so apologies if it’s been sorted. Once we’ve attached docomunts that category and attachment then move to very bottom of the list. Hope that makes sens. 

[ga_brysia]

Hi lepea,

Thanks for your reply.

What happened in our case is that yes in a first instance they all moved at the bottom, but about a month ago they all disappeared completely, so there was information next to the sponsor that 0 out of 100 documents were attached, but the categories disappeared too.

Few other people had that as well and I believe they upload all of the docs in'other' section.

We decided to call the immigration, as you cannot lodge an enquiry any more online (it's taking you to none existing page).

They were super helpful there and said, that what are they doing now is to check a sponsor before checking the applicant, so they checked all of the sponsor documents and they were fine so they disappeared from our immi accounts, but they can still see them on their end.

 

 

[lepea]

That’s really good to know! Thanks.