Leorio Posted January 28, 2016 Share Posted January 28, 2016 Let me start by saying that any help is welcome because I'm in a really bad situation as you may immagine. - I finished my first whv and left Australia on the 16/10/2015 - I applied for the second whv on the 21/10/2015 - On the 27/10/2015 the department sent me an email asking for more information on the regional work. - On the 29/10/2015 I replied TO THAT EMAIL providing tons of proof regarding my jobs. (I didn't know if it was best to attach the documents on the immi website or just email them) - Immediately got an automated response that said they were experiencing some delays with second whv applications and also containing some FAQs. On that automated response email it stated that submitting proof of work by email IS OK. - Waited till 9/01/2015 and sent an email to ask how was my case going. Got no reply. - Today 29/01/2015 they notified me that my visa has been refused for the following reason: (copy/paste) On 27/10/2015 the applicant was asked to provide evidence of specified work completed while on their first Working Holiday Maker visa. Evidence requested included: • Employment verification Form 1263; • Bank statements covering the period of specified work; • Job description; • Payslips, group certificates or tax returns; • Bus tickets, accommodation or general receipts in the applicant’s name and • Employer references on official letterhead. The applicant was given 28 days to provide this information. To date the applicant has not responded to this request within the required time frame nor has there been any correspondence as to the reason for the delay. The applicant has not provided any evidence to verify they have completed 3 months specified work in regional Australia. I am not satisfied that the applicant meets Regulation 417.211(5), as their 3 months specified work in regional Australia cannot be verified. Based on the evidence at hand and the circumstances provided in the application, I am not satisfied that the applicant meets 417.211(5). Therefore ****** ******* does not meet the requirements for a grant of a Working Holiday visa. I replied immediately by email explaining them that on the 29/10/2015 I sent all the document by email. And attached a screenshot of my email client webpage as proof that email was sent. I now regret I didn't upload the documents on he immi account, but I thought that it was better to not confuse things and send them through email only. Guys what can I do? Stress is extremely high right now. I spent 6 months to do the bloody regional work and this is what I got in return... Link to comment Share on other sites More sharing options...
blossom Posted January 28, 2016 Share Posted January 28, 2016 Wow that sucks! I don't have any help for you I'm afraid, but I've moved your post to the migration part of the forum as there are lots more visa experts and agents who look at this section. Good luck! Link to comment Share on other sites More sharing options...
Raul Senise Posted January 28, 2016 Share Posted January 28, 2016 You need to urgently speak with a manager from the working holiday visa section as they may be able to re look at the matter due to an administrative error. Otherwise you will need to re lodge. Link to comment Share on other sites More sharing options...
blossom Posted January 29, 2016 Share Posted January 29, 2016 You need to urgently speak with a manager from the working holiday visa section as they may be able to re look at the matter due to an administrative error. Otherwise you will need to re lodge. Any tips on how to get in contact with them as email obviously hasn't worked for the OP? Link to comment Share on other sites More sharing options...
Chillers Posted January 29, 2016 Share Posted January 29, 2016 Any tips on how to get in contact with them as email obviously hasn't worked for the OP? This form will probably help you find the correct details. I'd reccommend emailing and telephoning them. Make an enquiry Link to comment Share on other sites More sharing options...
Raul Senise Posted January 31, 2016 Share Posted January 31, 2016 Any tips on how to get in contact with them as email obviously hasn't worked for the OP? If you have the name of the case officer you can try to get through to them directly and then ask to be put through to their Manager or Supervisor. If not, be prepared for a long wait on the general line and be persistent. Link to comment Share on other sites More sharing options...
Leorio Posted February 1, 2016 Author Share Posted February 1, 2016 You need to urgently speak with a manager from the working holiday visa section as they may be able to re look at the matter due to an administrative error. Otherwise you will need to re lodge. How do I contact a manager? The only email address available is 2ndwhm.helpdesk@border.gov.au If you have the name of the case officer you can try to get through to them directly and then ask to be put through to their Manager or Supervisor. If not, be prepared for a long wait on the general line and be persistent. Called immi from overseas and spent all my credit (and I had lots) without even talking to anybody. I sent an other email to 2ndwhm.helpdesk@border.gov.au but I think it won't get noticed like the rest of the emais I sent them Link to comment Share on other sites More sharing options...
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