Hi Paulhand,
I called the citizenship number today and they again said that they only look at four years in the past from today and say that I will only be eligible in July 2020. I guess I will wait another few days in case I calculation is not correct. But its really weird that they don't look at the fact that I have been loving in AU for so long. I really thought that they would consider 2015 July to 2016 July as my 12 months outside the country and then three years from July 2016 to July 2019 as my three years in the country but seems like as per the office that is not the case. He just said I don't meet the 3 year out of 4 requirement even though I have been a permanent resident since 2010 (and have been on RRV since 2015 Jan).
Lets see if anything changes in the next 7 days in my immi account.
Regards,