Harshkumar

Hi everyone, I recently gave my PTE Academic Exam in Sydney. I Logged on PTE website after 5 days to check my score and it said Status- delivery Failed. The next day customer care contacted me saying - We are contacting you in regards to your PTE Academic Exam. We are unable to generate your score report due to a technical issue. To compensate for this glitch, we would like to offer you a new exam at no cost. Please reach out to our Customer Care team to schedule a new PTE appointment I contacted the customer care to ask what might have caused the glitch but they had no answer. Has anyone come across to a situation like this? I want to know what could be the cause for this issue? I doubt it has anything to do with the way I gave my exam. Thanks.