Hi Martin,
We submitted our form online 8 days ago but haven't heard anything back yet (except an automated reply). We were given the email address nch@hmrc.gsi.gov.uk by our shippers which is different to your address. Do you think we should re-send? Shippers don't seem to know much about it as I understand it is very new. Our belongings have already been collected by the shippers and they are waiting for a ref number.