Since you have already uploaded the PCC weeks ago, may I suggest that you call them up. With the same timeline as yours, I got my grant within the same day of calling.
The number is in your PM, good luck.
I am using an agent too but they set the CO contact method directly with me. The CO's request email/letter will sign off with the team and team number; that's how we know where our application is allocated to. You can verify with your agent if you like. But from what I noticed, Brisbane team is moving faster than Adelaide.
Oh i mean is your CO from Adelaide too?
Yeah, I totally understand that frustration, its like I jump for joy every time i receive an email thinking its from DIBP only to get disappointed all over again...