Defineitly do it now. We applied for three renewals for the kids on 12th March £350.00. Sent them by courier to friend in UK for counter signing as only been in Oz just over a year. Friend sent them off to Durham recorded delivery, checked online two days later it showed they had been delivered. She binned the slip as thought she no longer needed it. Last week rang the helpline to check on the progress as son is due to go on a trip to Thailand on 18th May. You guessed it they cannot locate them, they are also unable to put you though to Durham which is the overseas passport office ( the only number you can ring is the helpline number) was promised they would get someone to ring me within 72 hrs......they didn't. Rang this Monday again can't put you through to Durham " as that's an x directory number" couldn't tell me what to do, i.e apply for a replacement . Finally on Wednesday we were contacted but was told without the recorded delivery slip it was going to be very difficult for them to locate the three passports. They are going to try as there is a backlog so it's possible they are there. So now we are advised to ring them on Monday if I haven't heard from them. So please don't be in our position in Oz with half the family without passports ..... I regret not making the effort when we went back at Christmas to do them all then. Sorting problems like this out from the other side of the world isn't a lot of fun. Good luck whatever you decide .....was good to get that off my chest :biggrin: