DukeNinja Posted February 23, 2017 Share Posted February 23, 2017 Hi all, I wanted to pick your brains about my current situation if possible please. So I got contacted by my caseworker this morning (initial contact), stating that they require further information, however I cannot find what they want, in either the email body, or the attachments. One of the attachments is a "request checklist and details" PDF, with a page for me and a page for my wife, but there doesn't seem to be any information requested on those pages. I had originally uploaded my documents when I submitted my visa, with their status being "received". However there now is a button that says "information provided". Should I click on that now? Thanks for your help! Link to comment Share on other sites More sharing options...
Zippy Posted February 23, 2017 Share Posted February 23, 2017 Hmmm seems a bit odd, maybe the document templates didn't save the information after the case worker typed it in? I'd give the visa line a call to clarify weather they need additional documents to be on the safe side. I think you can only call in the afternoon and just keep spamming redial if you get the busy tone, I had to call few times as had a complication, once you get through they're really good. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
DukeNinja Posted February 24, 2017 Author Share Posted February 24, 2017 Thanks zippy! I tried calling but my phone credit expired whilst I was waiting, so I sent an email yesterday morning, and am waiting to hear back. Link to comment Share on other sites More sharing options...
Zippy Posted February 24, 2017 Share Posted February 24, 2017 I'd recommend finding a landline or something to call them, I sent an email and never heard back! I think I was waiting 20-30 mins both times I called! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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