Hi all,
I'm trying to attach documents to our application and I'm getting a message saying that,
"In line with the department's requirements, the document provided has been converted to an acceptable format that now appears as displayed below. Confirm that the image and any text displayed is clear for the department to use in identifying the applicant.
Each page within the provided PDF file has been converted to a separate JPG image. "
All my files are .pdf format and not encrypted. I'm not sure why. Has anyone else had the same experience and how did you over come that issue?
Appreciate your help.
Cheers!