Susie

Had an online chat with HMRC yesterday, and they have been told to inform people that there is a four week wait after they receive your TOR01 form, so if anyone is applying for a number for their shipment be prepared for a long wait.

Martinbjulieb, who were your movers please and from which country did you move from.

Maybe you were lucky, as HMRC still accepted the C3 form up to the 27th March, but you stated that you filled in the TOR01 form and got a number in 3 days, maybe not many people applying for the number at that time, I know it is annoying, but it seems like most shipping /moving companies for some unknown reason did not know about this new form, I checked with my packing company in Turkey and he said that he had shipped 7 more containers after mine and they all had the C3 form, he is going to check with the shipping companies that they used to see what they did regarding this and get back to me. Yes I do feel like putting a claim into the company but will wait until I get my container here at my house before I rock the boat. Susie

Hi everyone, I gave HMRC a call yesterday, had to wait on the phone for over one hour for someone to answer me, only to be told that they have trained more people and are trying to get through the emails and post as quickly as possible, so far they have cleared up to the 31st March 2017, they stopped the use of the C3 form on the 27th March 2017, so they have only got through four days of forms, and they have got over 3,000 emails waiting to be answered, plus all the ones being posted to them, they are all in date order of when they received them, but as soon as they get to check your TOR01 form if everything is correct on it they will give you a number and email it straight away to you. Also the lady said that no one was prepared for the amount of traffic coming through, and it is a complete shambles, and she could not say how long it would take. My container arrived into Felixstowe UK on the 10th of April, the shippers got in touch with me on the 19th April saying that I needed to fill out the TOR01 form and post it to HMRC to get my NCU number, they did not know anything about the new form and the old C3 not being used anymore, not very pleased about that. So it looks like a long wait for me to get my household goods delivered so at the moment we are sitting in an empty house with a borrowed garden table and two garden chairs. Susie.