If you will be asking them politely every single time they have someone sitting there with just one Answer rhat the processing time is upto 12 months and your application is under security checks after 30, 40 minutes wait.
i will suggest everyone go to that link amd leave a complaint its your right do it.
Specialy those who are near 12 months mark because once your medical is expired or PCC is expired they will ask you for another one.
better to follow it up.
Put Complaints that they are taking so long bla bla..!!