Visa 189, SkillSelect technical problems

[Vince JP]

Hello everyone

I am writing in the earnest hope (and deperation even), to seek some answers and help. 

Both my home and office laptops crashed unexpectedly one week apart. Apart from everything else that have been lost, my password for my EOI account was saved in those laptops. 

Two days ago, I tried logging into SkillSelect using my commonly used passwords to check on whether there was any update on my Visa 189 application. 

There were no prompts warning my that my account will be locked after a few tries and my account was automatically locked. 

I have now managed to get my original password (from my laptops) and would be able to log in if the account is unlocked.

Yesterday, I received an email that I have been invited to apply for my Visa 189 (after almost a year of waiting). 

I am not seeking for the password to be reset or for the answers to my security questions. 

I merely want the account to be unlocked so that I can enter in with my original password. This would not entail any security issues, but would appear to be something the IT department managing SkillsSelect can do.

Like everyone here, I have alot at stake from family to career, and I have spent years trying to get qualified in Australia not to mention the countless hours and sums of money spent. 

To be shut out so close to the finish line for something as simple as unlocking an account seems incredible. 

I would be thoroughly grateful and would appreciate any useful input on how I can move forward with this. 

[PS. the answers to the security questions don't work. I only have 3 security documents, each with one expiry date. I have not forgotten these, as I merely have to refer to these documents. I have repeatedly tried to answer but they claim that the answers are wrong (no idea why)]

Thanks in advance and thanks for taking the time to read!!