Tony C

4 minutes ago, Michael S said:

Mine took 3 hours.

I am actually worried for you because you are departing next week, which is a xmas week and returning first week of Jan, not sure how many officers will go for a holiday during this time. 

Hi Michael

That is quick! Congrats Michael.

That's our concern, worst is that they will miss the school holidays and we have to change the flight at extra cost again.. But they are leaving during the weekend, so there are 7 working days they will be outside Australia. Hope we will get it through..

Best

On 09/12/2019 at 13:08, Rosiejaq said:

They couldn’t get time off work to go to the office so made dozens of calls to the CL office...I think they rang the complaints line a few times as well...but sometimes got a short reply! 

Hi All

Some really good progress after the post. I believe there is some kind of magic in this forum!  We have received the AOS acceptance on 5 Dec and further request to pay 2nd VAC on 17 Dec. As our parents are in Aus so they will have to leave now. We have paid the AOS via BPAY on 17 Dec (same day) and booked the flight out next week, with return date on first week of Jan. Hopefully the grant will come through in the two weeks gap. 

Anyone have experience on how long it takes for the visa to be granted after 2nd VAC payment? 

Hope all goes well with everyone here too!

Best

14 minutes ago, Rosiejaq said:

Sorry you’re going thro the same!  Our daughter and SiL just kept calling Centrelink...tiring, soul destroying but in the end it worked.  Please don’t give up...it will all happen....eventually

Thanks Rosiejaq. Did your daughter and SIL called the 13 general number or the 1800 complain hotline. Did not really want to go down the complain path but we are weary it is going into Christmas soon. :(

Hi All

This forum is a blessing as I just found so many are in similar situation.. 

We have been waiting for 4 years and submitted more documents to PVC team in August, asked for AOS in August and submitted application shortly. Been asked to submit bank guarantee and did that in the correct timeline by uploading the bank guarantee document via MyGov and here is the nightmare comes. All was done on 2 Nov and we have received a rejection letter on 18 Nov saying we did not submit the Bank Guarantee in time! We have called Centrelink hotline on 20 Nov and been advised they found our bank guarantee and will forward to AOS team for processing. Nothing after. 

We have then called again on 3 Dec to follow up and same response it is forwarded to AOS team to process. Visited Centrelink on 4 Dec and they even provided a "Approval" document for us to see but still nothing in writing in our mail box.

Has anyone gone through this rejection issue and what is the best approach now? We are so worry that the AOS is causing delay and possibly affecting the visa determination for our parents.

Thanks all.

Best