Great - thanks for your help. I've just got in touch with Iron Lady so will wait to hear from them. Our household shipping has been a nightmare... the company 'disappeared' overnight. There is talk of them going into liquidation, but still nothing official on that. We paid upfront for shipping and insurance that never existed, so BAR had to get involved and instruct another shipping company to take over affected customers' shipments. When our stuff was collected and restored in the new shipping companies warehouse, until we're ready to ship, we were told that there were various high priced items missing completely or damaged. We have then had to pay the new company again for the shipment.. so as you can imagine a good few grand down and a much lighter and lower value shipment en route.
Because of this we are a little nervous about shipping companies in general as you can imagine so are keen to do as much research as possible before we ship our car.