Think we using the same company.... The packers in the UK were two nice enough blokes but we soon found out they don't actually work for the shipper, they are sub-contractors who actually do work for many of the big shipping companies. So the personal service you think you are getting with the chosen shipper isn't necessarily what you get. We have some concerns about the way some of our belongings were packed and have raised this with the shipper, who are being suitably vague at this point. Our consignment is yet to arrive in Perth so guess we will know in a few weeks time. We too had the free storage offer and having spoke to the agent here have now realised there are handling fees if we take it up. We did take the offer of the "free" air freight but we agreed to pay the £80 option for door to door delivery. As we weren't entitled to the 40 kilo baggage allowance with our airline this worked out a good option. The airline were charging something like £30 a kilo where as we got 25kilo for £80 delivered to our door, and it arrived only a few days after we did. Like you say, check everything out as best you can in advance as there seems to be hidden costs at every turn. We are just finding out now about the possible additional costs for importing our car, what a minefield!!! Good luck with your consignment, where in Perth / WA are you?