Hi there
My husband and I are from the UK, moved with our Labrador a couple of years ago and had to come home a few months ago due to ill family. We used Petraveller - ask for Lenny, they were amazing! We had the crate a few weeks before so he could get used to it again, then when they came in the morning to pick him up they were so lovely and put our minds at ease. Our dog was allowed one of his toys and they told us to put in an item of clothing that smelt like us. We even had a video sent via email of our dog in the crate before he boarded the pane.
Thanks