Having a nightmare.
I posted before that our tenants (in our UK house) had redecorated without permission.
They also have removed furnishing into ‘storage’ (her parents house) hung things from walls that they shouldn’t and are talking of ripping up the grass and putting down stones!!!!
All breaches of their agreement.
We decided we can’t be doing with all this worry so would put the house on the market, so I courteously let the tenants know our intentions and allowing them chance to make an offer before an agent wanted their cut.
In the meantime I told the property management how annoyed I was that they had allowed all these breaches of tenancy to happen and she had not told us/ nor had she ‘told off’ the tenants (for want of a better term) So I requested all the documents with regards to the tenancy from her – although I didn’t say so it was so I could check up if they were doing their job properly (although I’m sure they realised this.)
3 weeks later despite almost daily reminders still no documents through. Only communication was accusing me of Harrassment because of my email to the tenants about wanting to sell l!!!!!!!!! WTF!!!
After 3 weeks of waiting I rang the management and said I no longer want you acting as management you need to send everything to me immediately. I was promised it the next day... it arrived 5 days later... less the inventory. When the inventory did come it was poor to say the least. Numerous items missed off no mention of what was hanging on walls originally, no mention of colours or feature wallpapers; Basically a useless piece of paper.
What also came to light was she had given them a 1 year tenancy agreement when we only agreed 6months!!!! Annoyingly this was a verbal agreement so difficult to prove.
The management wants 3 months notice to ‘give up’ up their management. I told them to send me the 3 month bill but you are clearly not acting in our interests so I am handing over to new management immediately. No response.
I again courteously rang the tenants and said new management are taking over is it ok to pass on your details to them. “yes, yes. Yes” also an agents want to come out to take photos for the property to go on the market for sale, again is it ok to pass on details “yes, yes, yes” ..... and then the line went dead. Giving the benefit of the doubt I assumed a bad line and tried again, no answer, then engaged, then rang and cut off.... so I sent a text ‘we appear to have been cut off, any questions or queries just let me know. Thanks’
A few days later the new property manager sends me an email ‘we have a big problem, can you call me.’ I rang, Tenants says current agent told him he is not to speak to anybody!!!Said he was throwing this ‘harrassment’ word around again. So I rang agent wanting to sell property, same story.
I have sent current (sacked) agent a message saying why have you told them not to speak to anybody when we have requested you immediately hand over management. They repeated tenants are feeling harassed and are very upset about the situation. I will continue to manage the property for the next 3 months.
She is creating a monster and we have no idea what to do. We have no control over what is happening. At the end of the day whats done is done (in terms of decoration) we just need to make sure it is managed properly so no further breaches happen - or if they do, that we know about them and appropriate action is taken.
I guess if the rent comes on time for the next 3 months we will just have to bide our time. I have already formalised our complaint in writing to her saying we will want compensating. I just know these tenants are going to be trouble and suspect even at the end of their 1yr tenancy they are not going to leave.
Just wanted to post on here for a little rant but also just wondering if anybody has any experience of challenging a property manager for compensation? I spoke to a solicitor but he was really unhelpful.