ck10_9

Following on from my review earlier in the post - We are in Brisbane and PSS partner with a company called Overseas Packers and Shippers.... Awful!!

See below a letter of complaint written to them this morning...

We recently shipped our belongings from the UK to Australia using PSS - They must partner with you for the last mile delivery.

When we received our shipment - the packaging around our belongings was in a terrible condition.

We spoke to the delivery driver and he said that it was customs that inspected the boxes, so it must have been them.

I made a complaint to customs - See below.

---------------------------------------------------------

We have recently relocated back to Australia after a 3 year stay in the UK. We shipped all of our furniture from the UK and feel that our belongings were not treated with any respect.

Boxes were slashed open with sharp knives narrowly avoiding the contents, Expensive wooden furniture was ripped into and then not wrapped back up properly leaving it exposed. My wife described one box as though it looked like criminals had been going through it - describing everything as just thrown back in.

We fully understand the need for strict quarantine in Australia and indeed encourage it. However we we feel like we were charged $600 for our belongings to be torn through with no regard for their condition.

We know that staff are busy and time is tight, but feel this is no excuse for the manner in which the inspection took place. Imagine yourself moving house and having people slash their way through the packaging half way through the transit with little or no care of how it would arrive at the destination. You too would complain.

--------------------------------------------------------

Customs have since responded advising that they do not open any boxes or indeed pack anything back up - that is the job of the shipping company. He also advised that their charge is just $75 for inspection and nothing for disposal of the item they found in breach.

So not only has Overseas P & S lied to us, but charged us a lot of money to tear through our belongings with no regard for it's condition.

We are not happy with the service provided and after looking online, we are not the only ones.

Rest assured that I will be writing to PSS and letting them know the level of service their last mile partner is offering.

Very disappointed....

Perhaps PSS should reconsider this partnership...

Very poor experience with PSS - 3,000 pounds for a full container

Received items last Thursday

Packers were lazy, said they would double wrap fragile wood furniture - didn't

Plastic storage tubs just had the lids taped on and then were loaded in -

Some items not wrapped

Cosmetic liquids and books packed together

The list goes on - not impressed

Ok it's got to go as we fly next week

Who will give me $3000 for it?

Sold it