Jill G

On 12/01/2022 at 11:46, moliere19 said:

Hi Jill,

The email address we used, as shown in the post, is:

evisitor.helpdesk@homeaffairs.gov.au 

Good luck 

Andrew

Visas issued today!! Followed Andrew's advice, emailed evisitor.helpdesk@homeaffairs.gov.au. received a reply within 24 hours

Thank you SO much Andrew. The chat page is sooo helpful. Flights booked for next week. Cant see family after two long years. 

19 hours ago, moliere19 said:

Hi Jill,

The email address we used, as shown in the post, is:

evisitor.helpdesk@homeaffairs.gov.au 

Good luck 

Andrew

Thank you so much Andrew, I'll email them straight away Jill

19 hours ago, moliere19 said:

A beacon of hope for anyone still waiting for their visa after receiving their travel exemption. Our travel exemption was approved in late November and ever since we have been sweating on getting the visa even having to cancel flights we had booked for late December. Then this morning our visas arrived, yipee! Having said that I don't think it just happened without prompting. We had already emailed the eVisitor helpdesk in December but got no response (perhaps closed for Xmas/New Year?) so we again sent an email to them last Saturday and the email we received today, with the visas attached to it, was from the helpdesk. There are 2 email addresses for the helpdesk, one that seems to work and the other one that doesn't. For anyone who may need to try this avenue the email address we used successfully is: evisitor.helpdesk@homeaffairs.gov.au   

Hopefully this will work for you but just to also advise that we got our daughter to contact her local MP to try and put some pressure on immi to sort our case out. They were closed until Monday 10th January but when they returned they immediately called our daughter and then emailed her requesting all the details so they could resolve the issue. I'm not sure all MP's will be so proactive and treat it with urgency but at least they were prepare to take on our case if it wouldn't have been resolved by the visas being granted today.

Thank you to all of you that has provided guidance and advice to us during this stressful time and good luck everyone.

Andrew 

Congratulations Andrew, could you give me the email address for the eVisitor help desk please. I'll try that route. Many thanks

Thank you. Very Helpful!  I look now at the email acknowledgement

21 minutes ago, Jill G said:

Thank you so much Moliere19, Culterguy and Lavers, all very helpful . I cant find TRN number on our exemption? Email subject' Outcome of Travel Restriction Exemption Request TER0644859' [see attached] Like you were missing family soo much. 2 years since we've seen them.  

Exemption1.docx

Thank you so much Moliere19, Culterguy and Lavers, all very helpful . I cant find TRN number on our exemption? Email subject' Outcome of Travel Restriction Exemption Request TER0644859' [see attached] Like you were missing family soo much. 2 years since we've seen them.  

Please help. Got exemption 4 Dec for myself & my husband to visit Aussie family and grandchildren. Applied for evisa651 on 10th Dec. Nothing. Had to cancel flights for 7th Jan. Phone UK embassy. They don't deal with applications. Said phone Aus home affairs, who couldn't help, just referred me to their webpage. Frustrating when some folk get visas straightway.