So. Fairly sure this process has aged me 20 years......
Read this thread, thank you everyone, scanned all my docs, filled in form, sent to email on form. Nothing back. Sent again to the alternative email on this thread. Nothing back. Realised I hadn’t written “live animals” in the subject line, so resent to both emails. Nothing back. Asked Chess removals, they provided a contact number. Rang the number, lady said not here, transferred me to man. Man said not him and TOR no longer take calls. Have to send an email enquiry. Sent email enquiry with no attachments to both emails. Got an automated response from both emails. Decided attachments must be too large. Rescanned all attachments at lowest dpi. Got email from man at hmrc saying send it directly to him. Sent to hmrc man. Number given within 1.5 hours.
Much relief. Many hours of my life I will not get back but tenacity is definitely required!
Hi Amber Snowball. I am having the same issue now getting hold of TOR people in the UK for my URN number. I have tried via twitter, tried phoning and an automated response says they are too busy and cuts the call. I got my automated email response to say the application got there but its impossible to contact anyone directly. I saw your post here and was wondering if you could fish out the old direct email you got from the man at hrmc last year and give me that persons direct email so I can try that. It may be a long shot and they may not even work anymore but I am desperate and will try anything. It's just impossible to make a direct contact with them but you seem to have had success. Our stuff is meant to ship this week and need the URN number before it can go. I would truly appreciate if you could share that direct contact email you managed to eventually get so I could try that avenue .Thanks a lot.
New customs process - submit your ToR for UK shipments and pets at least 3 weeks before you move
in UK Chat
Posted
Hi Amber Snowball. I am having the same issue now getting hold of TOR people in the UK for my URN number. I have tried via twitter, tried phoning and an automated response says they are too busy and cuts the call. I got my automated email response to say the application got there but its impossible to contact anyone directly. I saw your post here and was wondering if you could fish out the old direct email you got from the man at hrmc last year and give me that persons direct email so I can try that. It may be a long shot and they may not even work anymore but I am desperate and will try anything. It's just impossible to make a direct contact with them but you seem to have had success. Our stuff is meant to ship this week and need the URN number before it can go. I would truly appreciate if you could share that direct contact email you managed to eventually get so I could try that avenue .Thanks a lot.