Mrs H

We used AP last year and I cannot fault them at all.

 

Having lived in Sydney for 4 years we decided to sell our UK home in order to buy here so had to go back and clear out the attic and shed which were locked full of our possessions away from the tenants. We had 6 days to go back and decide what we wanted and what needed to be disposed off or taken to charity shops, once we had what we wanted it was time to fly home to Sydney so before we left we put the items in a storage locker near my mum, gave here the keys and flew back.

 

While I was in the UK I created an inventory of all the items so this made it easy to get quotes, I cant remember all of the companies I went to but we chose AP because of the customer service and the fact that I was not there and mum would have to let them into the locker. AP were not the cheapest but they were not the most expensive - We had a lot of stuff but not enough for a full container so it was shared.

 

On collection day the communication with mum mum was excellent, they turned up when they said they would, she let them in and then sat on a pop up chair for 1/2 a day with a flask of tea and her sandwiches while they wrapped, packed and boxed everything - even the boxes I had packed myself they re-packed to make sure they were secure. My glasses, glass Xmas decorations and anything other that was extremely fragile were put in wooden boxes for extra protection - The collection guys were super friendly with my mum and it could not have gone any smoother!

 

They shipped our belongings in Aug last year and we received it beginning of December which was a month after they estimated but we were not in a hurry for it and they kept us informed.

 

My experience was 10/10 especially being as I was not there in charge to manage the collection, my mum also praised their professionalism and the friendliness of the staff. Also zero damage or breakage but then I put that down to their packing/materials as there were heaps of it when I unpacked the other end!!!

Hi DeeTowers, Thanks for sharing your experience of using AP, so reasuring to hear all went well. Yes, their customer service is excellent, they have been very helpful so far. Whilst they are not the cheapest, I have had quotes higher than AP back.

We bubble wrapped all of our delicates I.e glass wear, photos in a frame, crockery etc, in fact we double bubble wrapped most of it & used paper & towels etc where necessary & nearly all of it arrived smashed - that was using Anglo Pacific. We ended up with a full refund. We were sending individual boxes - perhaps if booking a container might result in your items arriving safely?!]

 

That must of been so awful for you! We will be using a (very) full container to send our stuff over. When did you use AP?

Hello Martinbjulieb, thanks for letting me know about your experience with AP. Good to hear everything went well. Most companies seem to offer a similar service. However, I have to query using only paper to wrap the glassware - personally, I would want some bubble wrap around the outside for extra protection of fragile items. Was that the case for yourselves?

Hello aconcannon, so sorry to learn about your experience with Anglo Pacific. May I ask… When did you use them? Was it for the sole use of a full container or shared / groupage shipping?

Thanks TiaCapan, good to learn all went well for you.

Thanks TiaCapan, good to learn all went well for you.

Thanks Jojoe, It is reasuring to hear that you didn't have any problems when you used Anglo Pacific. They have been very helpful, providing advise on some items which will need declaring and treating on arrival.

Hi, we're soon making the move to North Brisbane :smile::smile:and trying to decide which will be the best company to use for our shipping. We're looking at the sole use of a 20ft container. Has anyone used either Anglo Pacific or Britannia Fleet removals?