yvonnem

Hey, I can't comment on the large cube as we went for the medium, but the medium wouldn't fit a kind size frame. We managed to fit in a cot, bedside cabinet, 2 TVs, musc equipment, numerous boxes and medium-sized plastic toys.

They class the additional charge as destination charges, but it wasn't included in the quote or any correspondence, and my previous paid invoice states that I had already paid for a door-to-door service.

I did consider hiring a van and collecting it myself since it's taking them another two weeks to get it to be but I'll just wait to save any more hassle.

Make sure you get the full price without the hidden fees upfront and compare them like-for-like with others.

Just sharing my experience with Sevenseas and the Movecube so far. It has arrived in the UK and although they quoted me for door-to-door, and it states this on my invoice that I paid before leaving Oz, they have just charged me an extra 40% to transfer it from the hub/port to my address. Not exactly door-to-door - very misleading. I was going to fight it but it's in the small print on their website only (they did not confirm this extra charge on the phone or in any email I have from them). I wanted to flag this so others aren't caught out like we were. Door-to-door is door to port and they will charge you an additional amount of approx $550 once it arrives in the UK.

Also, the move cube remains in the delivery truck when you are packing it and there is no lift or step - I struggled to help my husband as I couldn't lift the heavier items that high so he had to carry heavy or fairly large items while climbing into a high-level truck. It was a struggle to fill the crate for this reason since we struggled to reach and Sevenseas provided no equipment to help. Make sure you have some helping hands (but having little advance notice of the delivery time makes this difficult during working hours) and have a step ladder ready.

I've been really disappointed in the service so far. I still have another two weeks to wait before they deliver it - I received an email yesterday stating it was ready for delivery but this was the earliest date I could get.

Sorry to sound so negative but I want to share my experience so people can make an informed decision. If I knew what I know now I would have used an alternative service.