Relocation agent/ service provider (complaint)

[Guest AnnieJoy]

Could anyone tell me whether there is an official governing body with which we could raise a complaint against a Relocation agent we used to relocate from London to Sydney?

 

The Relocation Agent promised us she would not charge a fee should she not be able to find us a suitable property to rent in Sydney.

 

Long story short... she didn't find us a property and has now taken payment for a full service fee (to which we had not agreed).

 

Does anyone know how we can raise this dispute with a formal governing body in order to get our monies back??

[Guest sarahstew]

Could anyone tell me whether there is an official governing body with which we could raise a complaint against a Relocation agent we used to relocate from London to Sydney?

 

The Relocation Agent promised us she would not charge a fee should she not be able to find us a suitable property to rent in Sydney.

 

Long story short... she didn't find us a property and has now taken payment for a full service fee (to which we had not agreed).

 

Does anyone know how we can raise this dispute with a formal governing body in order to get our monies back??

 

 

Hi,

 

This seems to be the Australian equivalent of the Better Business Bureau. Could be a good place to start: http://www.accc.gov.au/content/index.phtml/itemId/815327

 

There is also this site The Association of Relocation Professionals http://www.arp-relocation.com/

But they may not have the same ability to enforce as the first link, particularly if the company you used is not a member. Hope that helps!

[Guest AnnieJoy]

Thank you very much Sarah! Really appreciate it.