Guest zaske Posted May 12, 2011 Posted May 12, 2011 Hi all, We left our agent - he is not well organized, and not responsive enough. He provided all the material, but forgot to include the password so we can continue uploading documents. He is supposed to send today, but I would not be surprised if it takes some time. Is there any way we can ask DIAC to reset our password and have a new one?
Guest sree Posted May 12, 2011 Posted May 12, 2011 hai zaske, DIAC havent any provision to reset the password because they dont have a password storing system.the only option to upload the documents is send email to adelaide.gsm.documents@immi.gov.au the suprising thing is that MARA will never direct the agent to release the password if the agent says the password is their personal password .i dont know why MARA takes this stand . but u r entitled to get it back see Section 6.4 of the Code states that a registered migration agent must act on the basis that the agent’s electronic communications are part of the agent’s records and documents, and states that a documentincludes an application, nomination, sponsorship, statement, declaration, affidavit, certificate or certified copy. hope this would help.....
Guest zaske Posted May 12, 2011 Posted May 12, 2011 Thanks, however - he is not a registered agent, but a lawyer who learnt the immigration rules. he resides outside of Australia. How will my new agent (this time, a MARA agent, with a MARN number!) will be able to view the uploaded documents?
Guest sree Posted May 12, 2011 Posted May 12, 2011 ok better u ask ur present agent. u dont worry about alredy lodged documents if DIAC need more documents they will ask u when ur case taken by a Case officer.
Guest zaske Posted May 12, 2011 Posted May 12, 2011 ok better u ask ur present agent. u dont worry about alredy lodged documents if DIAC need more documents they will ask u when ur case taken by a Case officer. That's the problem - he still did not provide the password, was supposed to provide today, but once again his time definitions are not accurate (one of the reasons we left him). And I do want to view online the stuff he submitted. I also did not get the famous 18th of march letter, and who knows - maybe it was because he missed one of the documents (as I said, I guess he is not so well organized, as we thought he would be ).
Guest sree Posted May 13, 2011 Posted May 13, 2011 at present u cant see the stuff he submitted.what u can do that call DIAC and say ur present situvation and they can tell u which documents he submitted. if u have a present agent he can do that for u........cheers
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