patsmb 14 Posted December 12, 2022 Has anyone had their UK passport renewed lately and did it go without a hitch ? We just had a complete debacle and would like to formalise a complaint but where to start Share this post Link to post Share on other sites
rammygirl 2,085 Posted December 13, 2022 I renewed mine a month or so back. No problems at all. What issue did you have? So many wineries ......so little time :yes: Share this post Link to post Share on other sites
patsmb 14 Posted December 13, 2022 Well you asked we initially received 2 emails ( 2 seperate passports ) with tracking numbers for the return of the old passports New passports didn’t arrive so we emailed the passport office . We were eventually given the tracking numbers for the new items ( incorrect numbers first led us to Canada post ) Tried to track the Waybill numbers for the new passports to be told they had been delivered They had not it was the old passports we had delivered Eventually realised ( I had cut the labels off the envelopes with the old passports ) that the labels on the parcels delivered did not match the waybill numbers They must have been mixed up at source Went back to tracing Waybill numbers to find the courier had left the 2 new passports in bushes near out gate !! That had been 11 days prior to us locating them They we’re soaked through but seem to have dried out ok I have complained to DHL & Cochranes transport still waiting for answers Share this post Link to post Share on other sites
